104 Service Desk Analyst :: Atlanta, GA Jobs in Atlanta, GA
ARK Solutions is Hiring a Service Desk Analyst :: Atlanta, GA Near Atlanta, GA
Position: Service Desk Analyst
Location: Atlanta, GA
Duration: 3 Months and possibility of extension
Description:
Seeking the services of 2 Service Desk Analysts to provide direct first-line level 1 service desk support to Client and administrative locations. The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
Day-to-day Responsibilities:
- Monitor telephone system and take calls from Client users
- Log all reported incidents, Fulfilment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA's
- Escalate incidents to level 2 or level 3 support according to established processes and procedures
- Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
- Remotely connect to user computers and assist with resolving issues as necessary.
- Ensuring that antivirus software installed on all machines and scans are completed routinely.
- Update user and asset information in database (as necessary)
- Provide support for Client IT projects (as needed)
- Follow established processes and procedures.
- Report to IT any suggestions that will improve process or make support easier or more efficient
- Maintain exceptional customer service posture at ALL TIMES
- Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
- Record and submit checklists or other documentation as required
- 3 years' work experience (minimum) and 5 years preferred:
- HDICSR certification (or similar) preferred
- Strong customer service skills
- Prior experience with service desk support is a MUST
- Prior experience working as a desk side support analyst is a plus
- A Certification is a plus
- Proficient in understanding of network, wireless support
- Knowledge of best practice security standards and techniques is a plus
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
- 3 years' experience in Service Desk support. Equivalent combination of education and experience will be considered.
- Minimum of Associate degree preferred.
Job Summary
Full Time
Business Services
$58k-71k (estimate)
07/11/2024
10/08/2024
arksolutionsinc.com
RESTON, VA
50 - 100
2003
ANUJ KHURANA
$5M - $10M
Business Services
Related Companies
The job skills required for Service Desk Analyst :: Atlanta, GA include Customer Service, Service Desk, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst :: Atlanta, GA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst :: Atlanta, GA. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst :: Atlanta, GA positions, which can be used as a reference in future career path planning. As a Service Desk Analyst :: Atlanta, GA, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst :: Atlanta, GA. You can explore the career advancement for a Service Desk Analyst :: Atlanta, GA below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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