Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.
This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.
Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.
About the position: We are seeking a motivated IT Enablement Coordinator to facilitate seamless collaboration between our IT department and other business units. This role focuses on coordinating cross-functional projects, creating comprehensive documentation for knowledge sharing, and enhancing internal communications related to IT initiatives. The ideal candidate will have a minimum of 1-2 years experience in a collaborative business environment and a strong interest in leveraging technology to improve organizational efficiency.
What you'll do: Interdepartmental Coordination:

• Act as the primary intermediary between IT and other departments, coordinating technology-related projects and initiatives
• Facilitate regular cross-functional meetings to ensure IT efforts are creating business value
• Manage stakeholder expectations and ensure clear communication of status, resource load, and timelines

Documentation and Knowledge Transfer:

• Develop and maintain comprehensive documentation for user facing IT processes, systems, and software
• Create user guides, FAQs, and other learning materials to support technology adoption across the organization
• Establish and manage a centralized knowledge base to improve information sharing and reduce redundant inquiries

Internal Communications:

• Develop and implement communication strategies for IT initiatives, ensuring all staff are informed about technology changes and updates
• Create and distribute regular IT newsletters, updates, and announcements to keep the organization informed
• Coordinate with the Communications team to ensure consistent messaging about IT-related matters across all internal channels

Training and Onboarding:

• Design and implement technology onboarding plans for new employees across all departments
• Coordinate and deliver training sessions on new technologies and IT processes, tailoring content to different departmental needs

Process Optimization:

• Collaborate with various departments to map current workflows and identify opportunities for technology-driven improvements
• Document and analyze existing processes to recommend IT solutions that enhance efficiency and productivity

You should have: Qualifications:

• Bachelor's degree in Business, Communications, Information Systems, or a related field preferred
• Knowledge of IT service management practices and ITIL frameworks is beneficial
• Demonstrated ability to build relationships across various departments and levels of an organization

Experience:

• 1-2 years of experience in a role requiring cross-departmental collaboration, preferably in a technology-oriented environment
• Proven track record in coordinating projects or initiatives involving multiple stakeholders

Skills:

• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
• Strong organizational and coordination abilities, with experience in managing multiple priorities simultaneously
• Proficiency in creating clear, concise documentation and visual aids using tools like Microsoft Office Suite, Visio, or similar platforms
• Experience with internal communications tools and strategies
• Familiarity with project management methodologies and tools is a plus

This is an onsite position at the main office in Little Rock, AR.Position Pay Rate
Little Rock, Arkansas Pay Ranges
$52,700—$59,200 USD
What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.
Specifically, we offer the following benefits to full-time employees:

• Competitive salary
• Generous paid time off and Paid Holidays
• Minimal cost health insurance for you and affordable options for your family
• 401(k) with immediate eligibility and match
• Company-paid life insurance
• Company-paid long term disability coverage
• Affordable vision and dental plans
• Flexible Spending Account or Health Savings Account availability
• Wellness plan and complimentary yoga classes
• Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.