ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.
Work Shift:
Please see job description for details.
Time Type:
Part time
Department:
CC017370 Telecommunications
Summary:
On-Premises - Please see 'Additional Job Description' for the schedule

Responsible for providing prompt and friendly service to the organization patients, visitors, and staff. Uses computer telephony integration (CTI) software and hardware to process incoming and outgoing calls. Responsible for initiating all hospital emergency procedures. Monitors all critical hospital gases.
Additional Information:
Wednesday - 5:00 p.m. - 11:30 p.m.
Saturday - 9:30 a.m. - 6:00 p.m.
Sunday - 9:30 a.m. - 6:00 p.m.
Required Education:
High School Diploma
Recommended Education:
Required Work Experience:
Related Field - No experience required
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Description
1. Answers all calls utilizing proper telephone etiquette and excellent customer service skills.
2. Forwards all calls and/or messages to the appropriate area or person.
3. Determines the priority or urgency of incoming calls and routes the call to the appropriate person.
4. Enters data into system regarding physician, patient information, and other hospital related business using CTI following all guidelines set by the department.
5. Assists in maintaining current physician information (e.g. MD profiles, call schedules, pager numbers, etc.) and staff information (e.g. contact lists, contact numbers, etc.) in department computer logs and distributes updated information as necessary.
6. Announces all emergency codes.
7. Monitors hospital gas alarms, fire alarms, and freeze alarms for heart valve storage and contacts appropriate personnel when alarm sounds.
8. Monitors and answers all AC emergency lines for internal emergency calls.
9. Coordinates internal and external calls for physicians and other staff members.