INFORMATION SYSTEMS MANAGER

Date: May 31, 2024

Req ID: 40297

Location:

Little Rock, AR, US, 72203

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: 71,703.63

Position Number: 22109650

County: Pulaski

Posting End Date: 6/21/2024

Anticipated Starting Salary: 71,703.63

OIT

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Note:

• This position can take advantage of DHS' remote work policy. Expectation is to be in the office on Tuesdays and Wednesdays.

Preferred Qualifications:

Summary: The DCO Reporting Manager is part of the Arkansas Integrated Eligibility System (ARIES) leadership team and is responsible for managing the DCO Reporting Team. The DCO Reporting Team is responsible for reports/dashboards and ad hoc report requests from DHS staff. The DCO Reporting Manager serves as the ARIES Reporting Manager and works closely with state and vendor managers of other ARIES teams including the project management office, operations, enhancements, testing, technical, and security.

Special Requirements:

• Understanding of Medicaid, SNAP, and TEA programs

• Ability to manage a team in a hybrid on site / remote work environment

• Commitment to accuracy and quality of reports, including ability to learn from previous experiences to inform future efforts

• Curiosity to understand report outcomes and identify data trends, learn and understand how data is stored and structured, and translate between business and technical stakeholders

• Ability to handle sensitive and often urgent matters with a focus on problem resolution and learning from experience

• Ability to facilitate discussions among a variety of stakeholders and synthesize information in an easily understandable way

• Ability to work collaboratively across teams to identify root causes and solutions

• Data management skills, PowerBI, Snowflake, JIRA, problem-solving skills, communication skills, interpersonal skills, leadership and team management, continuous learning and adaptability skills

Position Information

Class Code: D007C

Grade: IT08

FLSA Status: EXEMPT

Salary Range: $71,703.00 - $103,970.00

Summary

The Information Systems Manager works under general direction and is responsible for planning and directing resources in the development, implementation, and maintenance of the computer and network systems for the state. This position is governed by state and federal laws and agency/institution policy.

Functions

Directs the activities of a professional, technical, and administrative support staff through subordinate supervisors including: interviewing, hiring, terminating, reviewing performance evaluations conducted by subordinates, evaluating the performance of subordinates, and reviewing and approving/disapproving a variety of actions, policies, and procedures recommended by subordinates, preparing short and long range plans, preparing, implementing, and monitoring operational and biennial budgets. Coordinates team operations with other functions within the agency to ensure the development and implementation of operational procedures. Analyzes relevant new or revised laws and executive policies and coordinates with system users to evaluate current automated systems and determines what changes may be necessary to meet user needs and ensures compliance with statutory requirements. Directs the development of new or revised applications with appropriate entities by providing information on desired results, data base components, informational flow, interfaces with other systems, and screen and report formats. Evaluates the capacity and capabilities of the automated administrative system, investigates technological advances and the compatibility, availability, and costs of products, and develops short and long-range plans for the acquisition of computer hardware and software to support current and future statewide operations. Negotiates and develops vendor contracts for recommendation to senior management staff, designates performance standards and deliverables, and monitors adherence to contract specifications. Plans the implementation of diverse, new and/or modified software to ensure compatibility with existing system and testing requirements and recommend and enforce standards and procedures. Establishes schedules and priorities for system development and monitors development stages to ensure the validity of data and reports and adherence to deadlines. Resolves user or information system problems not resolved at a lower level by investigating the source of the problem and initiating corrective action including contacting vendors if appropriate. Attends legislative committee meetings to respond to questions and coordinates with legislative staff on the drafting and reviewing of legislation affecting statewide administrative processes. Implements special projects by assigning work activities, monitoring progress through supervisory personnel, and preparing status reports or making presentations as required. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of state and federal fiscal, procurement, budget, human resources, and payroll laws and processes and administrative practices and procedures. Ability to plan work unit objectives and operational activities and to assign and direct the work of subordinate supervisors. Ability to prepare and present oral and written technical information and reports. Ability to coordinate the development, implementation, and maintenance of information systems. Ability to research, analyze, evaluate data, situations, project outcomes, and resolve problems. Ability to draft legislation, interpret and apply laws, regulations, executive orders, and guidelines.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field; plus eight years of experience in computer support, plus three years of supervisory experience OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting, plus eight years experience in computer support, plus three years of supervisory experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.