21 Assistant Front Office Manager - Overnight Relief Jobs in New York, NY
Arlo Hotels is Hiring an Assistant Front Office Manager - Overnight Relief Near New York, NY
New York, NY
Full Time
or
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…
This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
Responsibilities
- Always treat guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Supervises the Front Office Department – Lobby Hosts.
- Conducts pre-shift meetings.
- Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
- Motivates and develops team members.
- Maximizes room sales, room revenue and profit.
- Delivers outstanding service and creates memorable experiences.
- Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
- Embraces and effectively lives Arlo Hotels values and culture.
- Assigns, coordinates, and supervises work activities of Lobby Hosts.
- Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
- Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
- Conducts performance reviews with reporting team members.
- Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
- Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
- Manages same day rooms inventory and rate yielding.
- Takes personal responsibility for correcting service problems and creates memorable guest experiences.
- Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- Hospitality Diploma or Degree preferred.
- Minimum 2 – 3 years in a management position.
- Hospitality or customer service.
- Opera experience.
- Medical, Dental, Vision
- 401K - after one year
- Tuition Reimbursement
- $62,500/annually
Arlo Hotels - Quadrum Hospitality Group LLC
Job Summary
Full Time
Accommodations
$44k-61k (estimate)
08/28/2024
09/25/2024
arlohotels.com
VERNON HILLS, IL
50 - 100
2016
ARTHUR FISCHOFF
$5M - $10M
Accommodations
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About Arlo Hotels
In the lifestyle hospitality industry, people make the difference. Arlo is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. We utilize state-of-the-art technology and time-tested management techniques to constantly improve our efficiency, and we approach each hotel in an innovative, resourceful and entrepreneurial manner. Arlo Hotels specializes in mid to large scale Lifestyle Hotels in primary market locations. Our first two hotels opened in the fall of 2016 in New York City's SoHo an...d NoMad neighborhoods.
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