3 IT Support Technician Jobs in Chapel Hill, NC
Armacell is Hiring an IT Support Technician Near Chapel Hill, NC
The IT Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The IT Support Technician must also be customer-oriented and patient with users of all skill levels. They must be able to troubleshoot technical user problems and collaborate effectively with team members.
This is an onsite position located in Chapel Hill, NC, supporting various sites. Limited travel will be required in the US.
Responsibilities
- Continuously monitor and follow up on your queues of tickets in the system (Halo)
- Record/Document all interactions and actions related to each ticket.
- Determine and troubleshoot issues with laptops, desktops, hardware, Printers, networks, telephony, video conferencing, and other local systems.
- Install, configure, and update software applications not included in global management and effectively troubleshoot software-related issues.
- Categorize, prioritize, and allocate more complex service issues to the relevant IT Support members or expert Teams utilizing the ticketing system.
- Manage and oversee the distribution and maintenance of mobile phones for our employees, collaborating with the vendor to ensure timely provisioning and troubleshooting of mobile devices.
- Review and negotiate mobile phone contracts to optimize cost efficiency and service quality.
- Be responsible for ordering local hardware needs not covered in the global IT catalog.
- Create and manage Purchase Requisitions for IT.
- Follow standard service desk operating procedures.
- Contribute to technical and application documentation to improve the technical procedures and knowledge database, particularly troubleshooting knowledge items.
- Backup 1st level support team members when necessary
- Relay and/or clarify information both ways between users and IT teams when needed.
- Degree in Information Technology or Computer Science required.
- 2 years of work experience in IT Infrastructure / Technical Support/ First Level / Help Desk.
- Microsoft operating systems experience and MS Office 365.
- Fluency in English (written and spoken).
- Basic network and telecommunication experience.
- Strong interpersonal communication skills are essential.
- Strong focus on objectives and user satisfaction.
- Pro-active and collaboration style.
- Team player with excellent organizational skills. Self-organized.
The expected compensation range for this role is $65,000.00 -$80,000.00.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience, and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Time TypeFull time
Job Summary
Full Time
Durable Manufacturing
$45k-56k (estimate)
06/24/2024
07/21/2024
xn--fjqr38cc7n.com
PANYU, GUANGDONG
50 - 100
1994
YIDONG FANG
<$5M
Durable Manufacturing
Related Companies
The job skills required for IT Support Technician include Troubleshooting, Technical Support, IT Support, Service Desk, Computer Science, IT Infrastructure, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Step 3: View the best colleges and universities for IT Support Technician.
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