** Assistant Manager - Transportation Operations (10PM-7AM)**

**Job Category****:** Transportation Operations **Requisition Number****:** ASSIS01526 Showing 1 location **Job Details**

**Description**

**SUMMARY**

Responsible for overseeing the management of daily network transportation operations activity across the 3rd Shift. Ensure timely transportation, adequate capacity, and optimal transportation costs to facilitate assured supply objectives. Drive process/performance improvement by assisting in the tracking of carrier/lane level performance through KPI report reviews, assisting in carrier management, team issue management and resolution, supervisory support and guidance, and relationship building.

**RESPONSIBILITIES**

* **Transportation Operations**

Loading/Unloading

Appointments

Accessorial issues

OS&D

Any other lane management issues

Assist in the management and support of all transportation operations inbound to Armadas redistribution facilities, inbound to our customers distribution centers, suppliers, and Armada managed warehouses to ensure service, capacity and cost objectives are met.

Coordinate first response activity SCCs to resolve service issues. Escalate issues as required to Trans Ops and Transportation Procurement leadership. Follow up as required to insure desired service results are achieved.

Ensure that e-mail traffic and TMS is proactively monitored by the teams to effectively manage the network activity

Oversee and assist in resolution of carrier, supplier and DC issues regarding:

Approve staffing schedule before it is published to ensure proper labor coverage across the regions

Coordinate with Management Team the balancing of SCC resources when covering PTOs

Manage inbound LTL deliveries into Armada facilities, as well as spot market LTL coverage

Manage load coverage needs in the evening

Work to resolve QA issues that arise afterhours

* **Performance**

On-time Pickup

On-time Delivery

Carrier Tender Accept

Armada Tender Performance

Proactively coordinate the monitoring of carrier performance levels, evaluating the performance of LTL carriers in delivering on time, finding cost efficient means of meeting on time delivery, and facilitate performance improvement calls with carriers consistently falling below the minimum 95% on time threshold

Proactively monitor and evaluate customer service levels for carrier, shipping and receiving locations and support the development and implementation action plans for improvements

Notify Trans Ops managers and Procurement about chronic carrier issues

Support SCC to maintain Established Performance Levels for:

* **Team Development**

Support the skill and educational development of direct reports including assistance in the new hire orientations/training

Conduct regular Coaching sessions with the SCCs

* **Process Improvement**

Oversee the analysis of existing shipping processes for possible improvements. Provide support for various implementation plans to effect ongoing productivity improvement

Work with Transportation Analysts to reduce year over year spend by managing total transportation costs, including accessorial management

* **Other related duties as assigned**

**SUPERVISORY RESPONSIBILITIES**

* SCCs

**QUALIFICATIONS**

**Education and Experience Requirement**

Minimum:

* 2-4 years experience in transportation operations experience preferred

* Bachelors degree in Business, Communications or Supply Chain preferred

Preferred:

* Bachelors degree in Supply Chain

Experience:

* Experience with at least two of the following modes of transportation: temp controlled, LTL, Intermodal, and dry truckload transportation.

* Supervisory skills in leading small groups.

**Language and Technical Skills requirement**

* Microsoft Excel, Word, Outlook & Access, TMS applications

* Ability to interface with other functional areas including carrier management.

* Thorough understanding of surface transportation management terms and concepts

* Excellent written and verbal communication skills.

* Proven analytical, problem solving and decision making skills.

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting and computer usage.

**Disclaimer**

This job description is **not** intended, and should **not** be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**