Description

Summary: 

As a Teller Supervisor, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality, and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the extra mile when responding to Customer’s and Teller’s needs.

Essential Duties and Responsibilities:

• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.

• Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.

• Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.

• Ensure that security testing is completed.

• Ensure that weekly teller work schedules are valid and completed.

• Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.

• Approve the daily branch NSF’s, process proof clearing and collection items.

• Network within communities to find and attract new business.

• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.

• Contribute to meeting both department and branch profitability annual goals.

• Perform Teller duties, as required. 

Qualifications

Qualifications:

•  Outgoing personality and excellent Customer service skills

• Demonstrate ability to generate referrals

• Demonstrated Leadership skills

• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills

• Must be very flexible and willing to work irregular schedule, as needed

• Maintain high level of discretion and confidentiality

• Complies with all regulatory requirements

• 1 year Teller experience required

Physical Requirements: 

•  Long periods of standing or sitting, typing and repetitive motion

• Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes