2 Customer Relations Agent 1 Jobs in Butler, PA
Armstrong is Hiring a Customer Relations Agent 1 Near Butler, PA
- Prefer candidates with experience handling calls in a call center environment, yet will train the right person.
- Capable of selling and retaining products and services, including Video, Internet, and Telephone.
- Effective communicator over the telephone and via e-mail.
- Understands the importance of a consultative call flow, which requires patient listening and the asking appropriate probing questions to determine customer needs.
- Communicates issues and feedback to the appropriate individuals as it relates to our products and customers to ensure continuous improvement (i.e. kaizen).
- Effectively describes features and benefits and capable of identifying and overcoming objections, as working to retain customers and reenergizing customer loyalty and satisfaction.
- Meet established department/team/individual goals and scorecard requirements for retention Key Performance Indicators (KPIs), including Primary Service Units (PSUs) saved, Revenue Retained, Average Handle Time (AHT), and the like. Handle both inbound and outbound NOTF calls, explain the project and process clearly and concisely to applicable customers, ensuring a conversion is scheduled with each customer contact. This may require additional and follow-up calls to customers.
- Communicate and work cooperatively with LO regarding NOTF conversion processes and scheduling
- Effective communicator over the telephone, web chat, and e-mail.
- Believes in and promotes Armstrong’s robust home entertainment services to customers, friends, families, and neighbors. Enjoys being an Armstrong Ambassador.
- Provide a quality Armstrong Experience on every customer contact by resolving customer issues and needs, while introducing/promoting Armstrong services in a positive manner.
- Accurately enters order information into an ICOMS billing system, including updating of customer accounts, telephone, and contact information. Protects all private customer information.
- Must be collaborative, flexible, and a team player.
- Will place outbound calls, as needed and with special projects.
- Sales or retention experience or sales/retention acumen.
- Strong communication skills.
- Customer service experience.
- PC and data entry proficiency.
- Must be very organized.
- Positive attitude and capable of understanding the Power of Change.
- Understands and appreciates the value of a variable pay compensation plan based on target attainment.
Physical Requirements
- Ability to sit for long hours behind a PC or laptop, all while wearing a headset.
- Ability to work shifts, days, evenings, weekends, and holidays, in accordance with recurring shift bid process.
- Ability to work over time during some evenings, weekends, holidays, and peak seasons (e.g. Student Rush).
- Ability to transition into similar call handling roles, such as retention or Care, to handle call volume peaks.
- Ability to work independent and within a team environment.
Armstrong is an Equal Opportunity Employer.
Job Summary
Full Time
Ancillary Healthcare
$35k-44k (estimate)
06/21/2024
07/18/2024
armstrongonewire.com
EDINBORO, PA
500 - 1,000
1946
Private
BRIAN ZIMMERMAN
$50M - $200M
Ancillary Healthcare
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About Armstrong
Armstrong One Wire specializes in providing television and wireless internet services for individuals and businesses.
The job skills required for Customer Relations Agent 1 include Customer Service, Call Center, Products and Services, Scheduling, Data Entry, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Agent 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Agent 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Agent 1 positions, which can be used as a reference in future career path planning. As a Customer Relations Agent 1, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Agent 1. You can explore the career advancement for a Customer Relations Agent 1 below and select your interested title to get hiring information.
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