43 Customer Sales Specialist Jobs in Alpharetta, GA
Arrow Electronics is Hiring a Customer Sales Specialist Near Alpharetta, GA
Job Description:This position will follow a hybrid schedule of 2 days per week in our office and 3 days per week from home.
What You Will Be Doing:
- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
- Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Some knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus markup) and notify customer of related price increases.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
- Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.
- Works independently; receives minimal guidance
- Acts as an informal resource for colleagues
- Experience managing renewals business
- Identifies and resolves key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
- Typically requires a 4-year degree and 1-2 years of experience or a 2 year degree and equivalent related experience
Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off
- Tuition Reimbursement
- Growth Opportunities
- And more!
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:US-CO-Denver, Colorado (Panorama Arrow Building)
Time Type:Full time
Job Category:Business Support
EEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
Job Summary
Full Time
Wholesale
$49k-67k (estimate)
05/21/2023
07/25/2024
arrow.com
PLYMOUTH, MI
15,000 - 50,000
1935
Public
RICK MARANO
$10B - $50B
Wholesale
Related Companies
About Arrow Electronics
Arrow Electronics designs, manufactures and distributes electronic components for industrial and commercial sectors.
The job skills required for Customer Sales Specialist include Customer Service, Microsoft Office, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Sales Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Sales Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Sales Specialist positions, which can be used as a reference in future career path planning. As a Customer Sales Specialist, it can be promoted into senior positions as a Sales Rep. (Bio-Medical Equip. & Supplies) that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Sales Specialist. You can explore the career advancement for a Customer Sales Specialist below and select your interested title to get hiring information.
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