1 Fraud Investigator (Financial Services) Job in Rancho Cucamonga, CA
Arrowhead Credit Union is Hiring a Fraud Investigator (Financial Services) Near Rancho Cucamonga, CA
The Fraud Investigator 1 position provides investigative services and creates awareness which serves to reduce risk for the Credit Union and its Members.Manages risk mitigation/loss prevention processes for the credit union through investigations, analysis and monitoring, ensuring regulatory compliance in all.
Position hours vary between:
- 8:00 am - 6:00 pm Monday through Friday
- 8:00 am - 2:00 pm Saturday
- Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.
- Actively participates in meeting the goals of the department and the Credit Union.
- Protects the Credit Union and each Member by performing each function of the position with the utmost of confidentiality.
- Provides excellent Member service to those Members impacted by potential fraud, ensuring we offer appropriate assistance in a timely manner
- Assists Members over the phone with claims of unauthorized activity on their account; forwards, tracks and follows up on receipt of documents required to begin investigations.
- Initiates correspondence to Members and other financial institutions to facilitate investigations and recover funds.
- Expeditiously gathers all required data pertaining to fraudulent activity and provides to Compliance Department for potential submission to Financial Crimes Enforcement Network (FinCEN) as per regulated guidelines.
- Monitors accounts for elder abuse or fraud, new accounts fraud, deposit fraud, loan fraud, check fraud, account takeover fraud and all other fraud-related activity across the organization. Initiates appropriate action when fraud is observed to prevent further loss to the Credit Union and/or the Member.
- Conducts routine fraud investigations to mitigate fraud losses across multiple payment channels. Manages cases of suspicious activity directed at Arrowhead Credit Union (ACU) or its Members by accurately inputting data required for the processing of all fraud claims in a timely manner; proactively identifying trends or patterns of activity related to fraud claims and escalating as appropriate; and communicating with leadership regarding irregularities or errors in case handling. Shares investigative findings with business and risk areas.
- Uses sound judgement and all available resources when researching and processing all fraud claims to make well informed decisions when approving or denying a case. Adheres to defined procedures and/or controls while Identifying and escalating risks and issues in a timely manner.
- Ensures Management is kept informed and updated on all active cases of fraud; answers questions regarding cases and communicates which laws were broken.
- Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.
Wellbeing
- Weekly pay
- 401K Retirement Savings Plan with company match
- Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
- Paid sick leave (and increases with tenure!)
- Company-provided life insurance at twice your annual salary
- Financial Education Programs
- DoorDash DashPass
- Medical, Dental, and Vision Insurance for part-time and full-time employees
- Modern Health
- Pet Insurance
- Care.com subscription
- Teladoc
- Career development opportunities
- Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
Pay range
Minimum: $21.78/hour | Midpoint: $27.22/hour | Maximum: $32.67/hour
Job Summary
Full Time
$47k-65k (estimate)
06/18/2024
07/06/2024
arrowheadcu.org
CHINO, CA
500 - 1,000
1949
DENISE MATICE
$10M - $50M
Banking
Related Companies
About Arrowhead Credit Union
Arrowhead Credit Union is one of California's fastest growing financial institutions. We strongly believe in the philosophy of "people helping people." As a not-for-profit organization, we give back to our growing membership in the form of better rates and lower fees, and we give back to our community with hundreds of volunteer hours every year.
The following is the career advancement route for Fraud Investigator (Financial Services) positions, which can be used as a reference in future career path planning. As a Fraud Investigator (Financial Services), it can be promoted into senior positions as a Fraud Investigation Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fraud Investigator (Financial Services). You can explore the career advancement for a Fraud Investigator (Financial Services) below and select your interested title to get hiring information.
