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About Us
Art Processors are leading experience designers, partnering with cultural and tourism organizations to attract and engage large audiences. We combine the most inventive creative and technical skills to design compelling exhibitions, attractions, places and products.
Art Processors employs 100 people across the United States and Australia. Our clients include leading museums and visitor attractions in the US and Asia Pacific region, which collectively attract around 20 million visitors annually.
Art Processors was recently recognized as one of the top ten places to work in the 2023 AFR BOSS Best Places to Work awards.
A little about the role…
We have a newly created opportunity for a Customer Success Manager to join our Product team in a role that can be based anywhere in the United States. In this role, you'll be responsible for all stages of the post-sale customer lifecycle from successful onboarding and implementation of our product through to renewal. You'll also be the first point of contact for any customer queries and be comfortable operating in a triaged environment with a natural ability to track issues and ensure the achievement of SLAs. The role reports to our Head of Customer Experience and will work closely with our US-based Growth Manager and engage regularly with our primarily Australian-based product development teams.
You could be the one if you have…
What we offer
We promote a friendly, human work environment, providing you with the support, tools, and resources to flourish in your role. You'll be able to draw on the support of a widely experienced team while pushing the boundaries of what's possible in your craft and delivering unique experiences to some of the most innovative institutions in the world.
In addition to the above, you'll be able to:
At Art Processors, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our customers. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills and creating an inclusive environment for all employees. We believe that the more inclusive we are, the better our work will be.
How to Apply
If you're interested in joining us as the first Customer Success Manager for our Product team, we'd love to hear from you. The best way to do this is to apply via the link provided and we'll be in touch once we've reviewed your application.
Base Salary Range: USD 110 - 130K
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
Full Time
IT Outsourcing & Consulting
$114k-162k (estimate)
03/28/2024
06/24/2024
artprocessors.net
SAN FRANCISCO, CA
50 - 100
2011
SCOTT BREWER
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.