4 IT - Systems Engineer I Jobs in Washington, DC
ARTECH is Hiring an IT - Systems Engineer I Near Washington, DC
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at 973 933-4875. Below Are The Position Details For Your ReferenceProfile: System EngineerLocation: Washington, DCDuration: 12 months (possible extension)Job DescriptionThe role will provide support for Desktop workstation systems in a Microsoft Windows based shop. The folks perform imaging and related activities. This includes the ability to install software images, test and QA completed systems. They will manage request tickets and insure that asset records are kept current. They may also interact with hardware vendors related to warranty and other repair needs. Using good verbal and written communication skills, they need to be able to interact well with end users and peers to support Desktop services for onsite and remote users.
I see the role growing as we get into the spring as well with new opportunities to help with the larger refresh we have on the horizon. All in all, should be growth for all involved.
Education And Experience Required
- Requires 0 to 2 years with BS/BA or 6 to 8 years no degree.
- Experience working with various computer systems such as but not limited to Dell, HP, and Microsoft brands.
- Experience with operating systems - Windows 10.
- Able to support updates to operating systems based on needs and security, and system that require support for future operating systems, including potentially the use of non-Microsoft Operating System devices.
- Able to install system images.
- ITIL v3 Foundation Level certification a plus.
- An Active Public Trust or the ability to obtain a clearance.
- Availability requirement is 7am-7pm, Monday-Friday
- Knowledge in using Service Now or comparable ticket and incident management system.
- Ensure tickets are accurately documented and resolved in a timely manner, Responsible for updating Asset detail/location/user assignment in Service Now
- Basic knowledge in SCCM is a plus, but not required
- Familiar with imaging and installation of apps
- Conduct on-site repairs for internal customers in a Windows environment
- Troubleshooting to diagnose issues; replace/swap out equipment
- System imaging and deployment, refresh and upgrade
- Demonstrate attention to detail and ability to follow documented procedures
- Documentation of work-flow.
- Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Repair Dell Laptops/Desktops and Microsoft Surface Pro’s under warranty
- Work within the team framework created by management
- Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
- Excellent written and oral communication skills
- Experience with Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
- Ability to display a positive attitude and approach
- Must have experience in a very fast paced, high volume environment
- Perform other duties as assigned
V. Shreya NairSr.Technical Recruiter
Office: 973.933.4875
Email: v.nair@artech.com
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website: www.artech.com
Job Summary
Full Time
Business Services
$70k-100k (estimate)
07/03/2024
07/26/2024
artech.com
READING, PA
3,000 - 7,500
1998
Private
JEFFREY LEWIS
$500M - $1B
Business Services
Related Companies
About ARTECH
Artech provides staff augmentation, program management, ERP and workforce and staffing solution.
The job skills required for IT - Systems Engineer I include Troubleshooting, Installation, Operating System, Written Communication, Customer Service, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an IT - Systems Engineer I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT - Systems Engineer I. Select any job title you are interested in and start to search job requirements.
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