ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500 healthcare providers facilitate more than 1 billion messages for 40 million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

We are looking for a dynamic and driven Senior Full-Stack Engineer to join our APItizers team at Artera. This role is crucial in adding value and features to our APIs, building the foundation of our ecosystem, and creating a developer portal for external vendors. As part of this team, you will play a key role in shaping the building blocks of a self-service platform that enables Vendors to effectively use our API and also empowers Artera teams to bring innovative External APIs faster to the market. You will be responsible for designing scalable systems that can handle high-volume requests, ensuring best practices in API design,implementation, testing, releasing to production and developing comprehensive documentation.

This position offers a unique opportunity to be part of a foundational project within a supportive and innovative environment. You will collaborate closely with cross-functional teams, including DevOps and other Product teams at Artera to deliver high-quality solutions. You will also have the chance to mentor and support junior engineers, fostering a culture of continuous learning and growth. At Artera, we are committed to building a robust API platform that serves as the backbone for our ecosystem, and we need someone who has a growth mindset and is passionate about making a significant impact and shaping the future of our API offerings.

While this is primarily a back-end role (70% back-end, 30% front-end), experience with React and front-end best practices would be highly beneficial. If you are motivated by the challenge of building something foundational and enjoy working in a collaborative and fast-paced environment, we would love to hear from you. Join us in creating a platform that empowers vendors and drives the success of our ecosystem.

Responsibilities

• Developer Portal Development: Build and maintain the front-end of the developer portal, ensuring it meets the needs of external vendors and provides a seamless user experience.
• Cross-functional Collaboration: Work closely with DevOps and other cross-functional teams to deliver high-quality API solutions. Align efforts with multiple teams to ensure cohesive API offerings.
• Scalable API Systems: Design and implement scalable API systems capable of handling tens of requests per second, ensuring reliability and performance at scale.
• Documentation and Self-Service: Create and maintain comprehensive documentation for the API platform. Develop self-service options to enable vendors to efficiently use and integrate with our APIs.
• Best Practices Implementation: Ensure adherence to best practices in API design, development, and observability. Advocate for design patterns and hygiene practices throughout the software development life cycle.
• Mentorship: Mentor and support junior engineers, fostering a culture of learning, growth, and continuous improvement within the team.
• Daily Operations: Participate in daily stand-up meetings, planning sessions, and retrospectives. Manage deployment and release processes, ensuring smooth transitions and minimal disruptions.
• Issue Triage and Resolution: Triage and resolve issues, maintaining a high level of system reliability and performance. Actively participate in on-call rotations.
• Risk Management: Identify and call out risks, ensuring proactive management and mitigation of potential issues.
• Ownership: Take ownership of epics, leading their development from conception through to delivery and support.

• Bachelor’s degree in STEM preferred, *additional experience in lieu of a degree is also accepted 
• 5 years of experience building web applications in a fast paced environment
• Proficiency in TypeScript or experience with Java or Golang, with a willingness to learn new technologies.
• Demonstrated expertise in scalable system design and cloud software development.
• Familiarity with front-end technologies, particularly React, and state management.
• Experience developing and releasing cloud software into production and supporting it in a live environment.
• Ability to work collaboratively with product and design teams to create seamless integrations between front-end and back-end systems.
• Experience with Cloud infrastructure, AWS preferred but not required

• Familiarity with OAuth and authentication mechanisms.
• Experience working with DevOps teams.
• Previous experience building authentication components for APIs.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). 

Artera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

If you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.