20 Print Support Specialist Jobs in Palo Alto, CA
Artius Solutions is Hiring a Print Support Specialist Near Palo Alto, CA
- COVID vaccination and booster required and proof shown. is required as it is a hospital environment.
- This is package B This position This role will be delivering toner, and minor repairs of HP & Ricoh devices.
- There is alot of Walking throughout the hospital environment, lifts small printers. Up to 50 lbs and help is available.
- Seeking candidates with Customer orientated and some knowledge of printers.
- There will be driving with mileage reimbursement Yes, and there is mileage about a 50-mile radius.
- Report to 1820 Embarcadero Road RM109, Palo Alto, CA and parking is free at office.
- If there is any place without free, it is expensed.
- This position will be working with HP Printers and toner installations.
- ***Shift Timings***
- 8:00 am- 5:00 pm (M-F)
- Job type: Temp to perm
- Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
- Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device hot swap, removal, and retrofits on assigned equipment.
- Utilizes remote support resources to resolve service issues and minimize dispatch.
- Escalates issues to Level 2 and technician resource support as necessary.
- Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.
- Documents all service call and request activity using OFSC and other applications when applicable.
- Replenishes and replaces consumables and supplies for devices at assigned locations.
- Responsible for the accurate management and maintenance of their parts, supply, and asset inventories.
- Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.
- Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner.
- Demonstrates technical expertise and good customer relation skills.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Proactively communicates to the customer the status of problem resolution.
- Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s.)
- Adherence to all RICOH and Customer safety and security measures.
- Perform meter read or meter captures at appropriate intervals for accurate billing.
- May travel between customer's buildings and locations within a specified geographic area.
- Manages device inventory and spares by assuring all records and required mapping is up-to-date.
- Completes technical training on new equipment as assigned.
- Supports equipment training.
- Supports inventory and implementation efforts.
- Completes all required administrative tasks in an accurate and timely manner.
- Exhibits a professional appearance and positive demeanour.
- Performs other duties as assigned.
- High School Diploma (or equivalent) with additional education preferred
- Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
- Completed classes and experience involving computers, electronics, mechanics, etc. is desired.
- IT Help Desk Support experience (application - hardware support) preferred
- Customer Service Representative Customer Service
- Printer
Job Summary
Full Time
$45k-60k (estimate)
06/12/2024
07/02/2024
artiussolutions.com
Minneapolis, MN
<25
Related Companies
The job skills required for Print Support Specialist include Customer Service, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Print Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Print Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Print Support Specialist positions, which can be used as a reference in future career path planning. As a Print Support Specialist, it can be promoted into senior positions as a Document Imaging Supervisor I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Print Support Specialist. You can explore the career advancement for a Print Support Specialist below and select your interested title to get hiring information.
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