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In this role, you will drive continuous improvement across the service professionals within their branch. Focused on the development and leadership of a team who is committed to deliver exceptional service and experiences to our customers. Meeting or exceeding safety, quality, production and service metrics in a production based environment. You will be inspecting and performing pest, termite and mosquito control treatments for customers using high-quality and environmentally responsible products. You will also continuously interact with the customers and senior management.
Principal Duties and Responsibilities:
Team Management: Supervise and lead a team of field technicians. Assign tasks, provide guidance, and ensure that the team adheres to company protocols and safety standards.
Field Operations Oversight: Manage and monitor daily field activities, ensuring services are delivered efficiently, safely, and in compliance with industry regulations and company policies.
Quality Assurance: Conduct regular inspections of work performed by technicians to maintain high-quality service standards. Offer guidance and corrective measures where necessary.
Customer Interaction: Handle customer interactions on-site, addressing concerns, explaining services, and ensuring customer satisfaction. Resolve escalated issues and maintain positive client relationships.
Training and Development: Train and mentor field technicians on pest control methods, safety procedures, equipment usage, and customer service skills. Provide ongoing training to enhance their expertise.
Inventory and Equipment Management: Manage inventory levels of pesticides, tools, and equipment needed for field operations. Ensure technicians have access to necessary resources and coordinate equipment maintenance.
Health and Safety Compliance: Enforce safety protocols and regulations in the field. Conduct safety audits, promote a culture of safety among field staff, and address any safety concerns promptly.
Documentation and Reporting: Maintain accurate records of service visits, treatments conducted, and customer interactions. Prepare reports on field activities, performance metrics, and incidents for management review.
Problem-solving and Troubleshooting: Address technical and operational challenges that arise in the field. Provide guidance and support to technicians in resolving complex pest control issues.
Regulatory Adherence: Stay updated with evolving industry regulations, pest control methods, and best practices. Ensure field operations comply with legal and regulatory requirements. (edited)
Profile Picture
Requirements:Qualifications:
EOE M/F/D/V
Full Time
$90k-116k (estimate)
07/27/2024
09/26/2024
The job skills required for Service Manager include Customer Service, Leadership, Problem Solving, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.