Job Overview: Provide technical support and resolution for IT related issues via remote control, telephone, and desk-side support. Manage SLAs via ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.

Reports to: As One Administrator, Director of Operations

IT Specialist Essential Tasks:

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Assist in identifying and implementing IT needs within the company including improvements around efficiency and expenses.
• Track work in Incident Management software and contribute to technical knowledge base and documentation
• Coordinate with existing IT providers to streamline support processes.
• Maintain IT support processes as per company compliance with Sarbanes-Oxley.
• Management of Google Workspace including setting up email accounts, managing accounts.
• Assisting in managing software owned/operated by company on company assists.
• Perform installation of new desktops/laptops, including upgrades or installations of software in existing environments.
• Oversee the maintenance and management of servers, networks, and other IT infrastructure.
• Implement and manage cloud solutions to enhance efficiency and scalability.
• Be present for all brand required computer refresh cycles for flawless execution.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside the established schedule as needed to meet critical deadlines or high guest/revenue impact situations.
• Implement and manage security protocols to protect sensitive data.
• Conduct regular security audits and vulnerability assessments.
• Set up and manage a centralized help desk to ensure employees know where to seek support.
• Develop and implement disaster recovery plans to ensure quick recovery from IT disruptions.
• Establish backup and recovery solutions to protect critical data and systems.
• Conduct regular tests and drills to ensure preparedness for potential disasters.
• Maintain records of all company owned software and hardware including warranty records, purchasing dates per asset, recommended life cycle changes and manage risk of damage through routine maintenance checks.
• Ensure all IT practices comply with industry regulations and standards.
• Maintain comprehensive documentation of IT policies, procedures, and infrastructure.
• Track and manage all IT assets, including hardware and software.
• Implement an asset lifecycle management system to optimize the use and replacement of IT assets.
• Conduct regular audits to ensure accurate inventory and compliance with asset policies
• Actively participate in special projects as assigned.
• Practice safe work habits.
• Perform all tasks in accordance to company mission and values.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s degree, A Certification or equivalent experience.
• 3 years professional IT experience
• Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone.
• Self-directed with superior customer service skills
• Able to prioritize and resolve issues based on severity and necessity
• Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously.
• Hospitality/Retail PMS/POS system experience preferred
• Hospitality/Retail Technologies experience preferred
• Collaborative Problem Solver
• Self Motivated
• Positive Disposition
• Solution Orientated

Work Environment and Context

• Work schedule varies and may include working all shifts, holidays and weekends.
• Requires sitting for extended periods of time, the ability to lift up to 50 pounds, bend, reach, stoop, manual dexterity, kneel or crouch.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits offered:

• Medical/Dental/Vision
• Matching Simple IRA*
• Advancement Opportunities*
• Vacation & Sick Days
• Paid Holidays*
• Short Term/Long Term Disability
• Bonus Programs*
• Hotel Discount Package*
• Life Insurance
• Food Discounts*
• Meeting/Banquet Space Discounts*
• Company Celebration Events*

*Available to PT associates

MISSION

To enhance the lives of everyone we touch.

Core Values

Be Positive & Do The Right Thing | Practice Creative Problem Solving

Be Consistently Hardworking & Accountable | Stay Humbly Confident & Practical

Learn & Grow As One

About Us

As One Management is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: As One Management is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at As One Management are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay
• Hourly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• IT: 3 years (Preferred)

Ability to Relocate:

• Harrisburg, PA: Relocate before starting work (Required)

Work Location: On the road