41 CUSTOMER SERVICE AGENT Jobs in Elkhart, IN
ASA ELECTRONICS LLC is Hiring a CUSTOMER SERVICE AGENT Near Elkhart, IN
Job Description
Accountability: This person ensures all customers are properly serviced in the customer service phone environment. Customer’s request is fulfilled accurately, efficiently, and on time to the highest standards and to the Customer Service Code of Conduct guidelines.
Responsibilities:
- Answer or properly document all incoming calls and e-mail through the Customer Relation Management System.
- Provide technical troubleshooting for electronic products and services by phone and email
- Develop and maintain a knowledge base of the evolving electronic products and services
- Check customer service/tech service voicemail hourly.
- Investigate and respond to all internal and external requests. Acting as a liaison between the customer and ASA.
- Enter orders accurately and timely utilizing Code of Conduct.
- Enter return requests accurately and timely utilizing Code of Conduct.
- Utilize promise dates given to customers on order confirmations by using lead times, order planning reports, and communication with purchasing department.
- Ensure all orders are entered according to cut off times and orders are released off SO Hold in time to ship.
- Assist in quote process, processing Freight Claims, Incorrect Shipments and other miscellaneous task asked.
- Assist customers with product information and troubleshooting assistance.
- Assist with communication of delinquent Hassle Free returns.
- Ensuring all incoming Customer emails are responded to in a timely manner
- Miscellaneous – any other request made by the manager that is work related.
Qualifications: Education: High School graduate or GED and must be at least 18 years of age
Knowledge / Skills:
- Must be detail oriented
- Must be able to communicate with internal and external customers, both verbally and in written form
- Must be able to multi-task
- Positive and professional demeanor
- Previous experience in customer service or electronic support
- Must understand the operation of a Multi Meter
- Basic Audio/Video and Electronics knowledge
- Previous installation experience is a plus
Job Summary
Full Time
$38k-49k (estimate)
09/09/2024
09/22/2024
asaelectronics.com
Elkhart, IN
200 - 500
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The following is the career advancement route for CUSTOMER SERVICE AGENT positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE AGENT, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE AGENT. You can explore the career advancement for a CUSTOMER SERVICE AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
