Outbound BDC Service Agent

Duluth, GA, USA Req #1043 Monday, July 29, 2024

About Asbury

Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?

As a BDC Service Agent (Outbound), you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused Outbound BDC Service Agent who will help us redefine the car-buying experience.

Does this sound like you? Apply now!

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of outbound calls and emails in a timely manner.

Identify guest needs, provide information on service appointment availability, outbound type and partner with the service advisors.

Agents are responsible for researching concerns and providing solutions or alternatives. Other requirements include :

• Partner with the service department to schedule vehicle service appointments
• Contact and communicate with guest to identify automotive service needs
• Follow all BDC and dealership processes and procedures
• Thorough documentation required within the system
• Place all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent guest information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume for outgoing calls, ranging from 50 calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using guest tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits :

Pay and Recognition :

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training

Insurance / Retirement :

• Insurance : medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development :

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages :

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunity

IND6

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

• Job Family Service
• Pay Type Hourly

Last updated : 2024-07-30