Service Technician (Master Level - A) Audi North Atlanta

11505 Alpharetta Hwy, Roswell, GA 30076, USA Req #1141 Monday, July 15, 2024

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Are you a skilled Master or Level A Service Technician passionate about cars and providing excellent customer service? Join our team now and earn great pay and benefits while positively impacting our business and customers. Apply today!

Previous Automotive Technician Experience Required)

Company Benefits :

Pay and Recognition :

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement :

• Insurance : medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development :

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages :

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which include paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

The Level "A" Service Technician, or Master Technician, role involves complex work to repair a customer's vehicle. This includes diagnosing and repairing major components and replacing parts as needed.

• Must be highly familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating / air conditioning, instruments / gauges, drivability, intermittent issues, and noises.
• Perform work as outlined on the repair order with efficiency and accuracy, by dealership and factory standards
• Examine the assigned vehicle to determine if further safety or service work is required or recommended
• Make accurate use of the multi-point inspection form on each vehicle
• Document all work performed and recommended on the assigned repair order
• Communicate with the service advisor when additional work is needed or if repairs cannot be completed within the promised time
• Maintain technician proficiency as specified by Asbury standards
• Conduct road tests to determine work needed and to confirm creation was successfully completed when necessary and practical
• Utilize product and technical training as assigned by the manufacturer and management
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional, and national scores
• Complete the work, notations, and time-keeping necessary for the successful completion of warranty repair orders and the filing of warranty claims
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
• Perform all levels of diagnosis and repair on an automobile, and or light truck vehicles
• Utilize handheld devices to diagnose malfunctions
• Assist and help fellow technicians in the shop with vehicle diagnosis
• Participate in the training and developing of novice team members / technicians in the shop
• Take care to ensure that customer’s vehicles are returned to them as clean as they were before being serviced
• Comply with all federal, state, and local laws, as well as company policy, regarding safeguarding all customer vehicles, property, and information
• ASE certifications heavily preferred - Manufacturer certifications heavily preferred - Previous automotive technician experience required
• Must have essential tools
• Must have excellent technical and mechanical skills
• Must be a team player and have the ability to work repetitively on complex tasks
• Must be a minimum of eighteen years of age
• Must have a valid driver’s license
• Must be able to pass pre-employment screening (background & drug test)

IND1

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

• Job Family Service

Last updated : 2024-07-16