You haven't searched anything yet.
Job Description
The purpose of this position is to manage the order fulfilment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles.
Developing strong relationships within our customer base is critical as this position is the primary customer contact for coordinating phased, and single order processing, and is the internal pivot point for the customer to support departments : Sales, Operations, Purchasing, Credit, and Logistics.
This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines.
This position partners closely with an Outside Sales Representatives for a team approach to manage the territory and / or customer assigned.
Often the primary contact with customer is ensuring proactive communication on all phases of the orders entered. It is important that this position has a strong understand of the product offer manual in order to provide accurate information and details to customers.
Primary Duties & Responsibilities
Receives purchase orders from customers and ensures all information is correct and matches quote provided by Outside Sales Representative;
evaluate if order is backlogged or for cutlist. Ensures all pertinent credit information is collected prior to order entry.
Enter future orders are backlogged into SAP system to secure steel for standard and non-standard products following backlog guidelines.
Enter purchase orders that include cut-lists into SAP in the appropriate production roll. Responsible for entering orders in truck load quantities, following customer sequence and bundling guidelines.
documenting results, and follow-up actions; effectively coordinate / communicate with various internal departments to answer questions, provide clarification or make changes to orders.
Qualifications
Minimum Required Experience & Qualifications
Preferred Experience & Qualifications
Pay Range :
Hourly Range - $ $; Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, as well as a deferred compensation plan.
Employees will also receive eight hours of vacation leave every month and twelve paid holidays throughout the calendar year.
Key Competencies
Working Conditions / Special Notes
Last updated : 2024-06-21
Full Time
Retail
$58k-75k (estimate)
06/22/2024
08/06/2024
ascbp.com
West Sacramento, CA
25 - 50
Retail
The job skills required for Customer service representative include Customer Service, Communication Skills, Data Entry, Customer Relationship, Organizational Skills, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.