About AscendionAbout AscendionAscendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.

Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion Engineering to elevate lifeWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us : Build the coolest tech for the world’s leading brandsSolve complex problems and learn new skillsExperience the power of transforming digital engineering for Fortune 500 clientsMaster your craft with leading training programs and hands-on experienceExperience a community of change makers!Join a culture of high-performing innovators with endless ideas and a passion for tech.

Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About AscendionAbout AscendionAscendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion Engineering to elevate lifeWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us : Build the coolest tech for the world’s leading brandsSolve complex problems and learn new skillsExperience the power of transforming digital engineering for Fortune 500 clientsMaster your craft with leading training programs and hands-on experienceExperience a community of change makers!Join a culture of high-performing innovators with endless ideas and a passion for tech.

Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the RoleDeliver high-quality customer service by answering member inquiries and resolving issues efficiently.Manage multiple systems simultaneously to access and update member accounts.

Handle collections and escalations, ensuring member satisfaction and compliance with regulations.Operate effectively in a fast-paced environment, meeting both personal and team performance targets.

Commit to on-site work on Mondays and Fridays with the flexibility to adapt to changing schedules as required.Job TitleMember Care RepresentativeKey ResponsibilitiesDeliver high-quality customer serviceManage member accountsHandle collections and escalationsMeet performance targetsAdapt to changing schedulesMinimum QualificationsProven experience in call centers or member service environments.

Excellent communication skills with a knack for problem-solving.1-2 years of experience specifically in collections and handling escalations.

Ability to multi-task and navigate through multiple systems during customer interaction.Demonstrated ability to thrive in fast-paced and dynamic work settings.

Desired QualificationsExperience in customer service roles.Knowledge of regulatory compliance.Strong attention to detail.

Ability to work well in a team environment.LocationSacramento, 95826Position InformationThis position is eligible for commissions in accordance with the terms of the Company’s plan.

Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for a bonus based on the achievement of mutually agreed KRAs.

Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table.

Let’s talk!Position InformationThis position is eligible for commissions in accordance with the terms of the Company’s plan.

Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for a bonus based on the achievement of mutually agreed KRAs.

Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Last updated : 2024-09-07