667 Technical Account Manager Jobs in Austin, TX
Ascendion is Hiring a Technical Account Manager Near Austin, TX
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands.
- Solve complex problems – and learn new skills.
- Experience the power of transforming digital engineering for Fortune 500 clients.
- Master your craft with leading training programs and hands-on experience.
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role: -
Job Title: Software Technical Account Manager
Key Responsibilities: -
- 5 experience as a technical account manager/ technical sales consultant/ Technical Consultant/ software and consulting
- Proficient in managed deploying applications (applications that have run on a software)
- Customer experience - Will have to interact with customers and understand the conversations.
- Experience with firmware to go along with software.
Day to day:
- Working with the customer success team that works closely with the R&D team for the successful release of software updates and enhancements.
- 75% of time will be touching base with customers, giving them guidance- fixing any issues or troubleshooting any problems the customer may have. Which includes
- Working with R&D: gather insights into upcoming software releases, ensuring a deep understanding of new features, enhancements, and technical changes.
- UAT environment testing: Work closely with the Quality Assurance (QA) team to establish and maintain a robust User Acceptance Testing (UAT) environment.
- Customer engagement: Collaborate with customers to involve them in the UAT process, providing necessary documentation and guidance.
- Issue resolution: Work collaboratively with R&D and the customer support team to address and resolve issues identified during UAT
- Sign off deployment: Facilitate communication between customers and R&D to ensure alignment on the final release candidate.
- Documentation
- Escalation Resolution: Act as the escalation point for complex technical issues related to device management, working closely with the Remote Management Team to resolve issues in a timely manner
- Continuous improvements: Collaborate with the Remote Management Team to gather feedback on service instructions and identify opportunities for improvement
- 25% will be post sales and consulting work
Location: Remote
Salary Range: The salary for this position is between $62000 – $72000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Preferred Skills:
- Field AnalysisStrong CommunicationSoftwareApplication deploymentTechnical Account managerAccount manager
Job details
Job Summary
Full Time
$88k-120k (estimate)
03/24/2024
07/18/2024
The job skills required for Technical Account Manager include Insight, Customer Success, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
02/13/2022: Modesto, CA
Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
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They provide reports to product developers and stakeholders product performance and track account metrics.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
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View more details on Technical Account Manager salaries across the United States.
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Extensive experience within a technical or account management area.
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Help drive team expertise and technical thought leadership.
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Step 3: View the best colleges and universities for Technical Account Manager.
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