We are currently seeking a qualified Bilingual Customer Service Representative fluent in Spanish to join our team. This role is pivotal in overseeing the daily operations of our Customer Service and Returns department. The ideal candidate will ensure efficient and accurate processing of orders and returns, collaborate cross-functionally to resolve complex issues, and uphold a seamless customer experience through effective communication with both external clients and internal teams.

Responsibilities:

• Process orders and returns promptly and accurately
• Collaborate with various departments to address complex inquiries and ensure customer satisfaction
• Communicate effectively with customers and internal teams via phone and email
• Maintain clear and concise documentation of interactions and transactions
• Operate in a fast-paced environment, adapting to changing priorities and customer needs

Qualifications:

• Proven experience in customer service or a related field, with a strong preference for direct customer interaction
• Exceptional organizational skills and attention to detail
• Strong problem-solving abilities and a proactive approach to customer issues
• Ability to maintain professionalism and commitment to service excellence
• Fluency in both English and Spanish is essential
• Proficiency in Microsoft Office applications and ability to navigate multiple systems and databases simultaneously
• High school diploma or equivalent; additional education or certifications in customer service are a plus

Additional Requirements:

• Ability to thrive in a dynamic, team-oriented environment
• Demonstrated longevity and commitment to previous roles
• Flexibility to work on-site in our office location

Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.