customer service - bilingual.

jacksonville , florida

posted 7 days ago

**job details**

summary

$17 - $17.01 per hour

temp to perm

high school

category office and administrative support occupations

referenceAB_4559869

job details

Our client is seeking a bi-lingual Customer Service Representative to provide excellent service and support in both English and Spanish. Must have strong communication skills, problem-solving abilities, and previous customer service experience. Main job duties entail resolving customer inquiries and issues promptly and professionally, maintaining detailed and accurate customer records and collaborating with team members to improve customer service processes.

salary: $17 - $17.01 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

Process several types of requests on a daily basis

Provide guidance throughout the request to ensure customer requirements are met

Communicate verbally via phone or in writing via email

Navigate multiple systems and databases simultaneously

Monitor several email boxes to ensure requests are processed promptly

Conduct research in company databases when requested

Obtain and provide ETA information to appropriate parties for unavailable product

Compile sales/order history reports when requested

Coordinate with internal departments to ensure that requests are processed accurately Exceptional customer service attitude to ensure customer needs are met

Ability to communicate clearly and effectively via various communication platforms

Possess the necessary knowledge to make informed business decisions

Knowledge of other company databases/software

Ability to work in a team environment and independently

Comfortable speaking on phone to external customers and sales force

Fluent in both English and Spanish

Skills

Spanish

Telephone Etiquette

Client Service

Customer Relations

Customer support

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

**get in touch**

we are here to help you with your questions.

MS

**molly stukel**

1 904 996 9128 (tel: 1 904 996 9128)

molly.stukel@randstadusa.com