We are seeking an IT Support Analyst to provide onsite and remote technical support, serving as the first point of contact for helpdesk tickets. Reporting to the Chief Technology Officer, this role requires someone highly organized, responsive, and capable of multitasking in a dynamic environment.

Primary Responsibilities:

• Serve as the primary IT resource for our Chicago office, offering timely end-user support across the firm.
• Troubleshoot and resolve user and vendor issues, manage inventory, and assist with ongoing IT projects.
• Coordinate day-to-day operational IT activities, including new hire setups, audio/video conference presentations, and office moves.
• Provide expert-level support for configuring workstations, laptops, phones, and software applications.
• Meet deadlines for IT support tickets and project deliverables.
• Develop and maintain firm-wide IT support documentation.

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Core Firm Systems:

• Microsoft Environment (M365, O365 applications, Teams, Windows OS/Server, Azure, Defender)
• Vendor Solutions: NetDocuments, RingCentral, Mimecast, iTimeKeep, Cisco

Experience & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or relevant fields.
• 3 years of IT Support/Helpdesk experience.
• 2 years of experience working in a law firm is required.
• Foundational IT certifications (A , Net , Microsoft) are desirable.
• Excellent communication and customer service skills are essential.