Job Description:

The Applications Analyst participates in all facets of the systems development lifecycle for application enhancements and existing production systems of various sizes and complexities. Many of these tasks are performed independently. The Applications Analyst may complete coding assignments when necessary to meet the needs of the business. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Minimum Position Qualifications:

• 3 or more years’ experience in system analysis, design or programming and the associated development methodologies.
• Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
• Ability to interact well in a team environment.
• Contact Center experience.
• Microsoft office

Desired Previous Job Experience:

• SQL experience
• Aspect/Astute/Five9/Verint application experience
• General workflow knowledge
• Application process and configuration documentation creation
• GUI interface design experience
• HTML

Essential Job Functions:

• Partner with appropriate teams to deliver software solutions according to SDLC best practices.
• Partner with the appropriate teams to expedite issue resolution and manage to SLAs.
• Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required.
• Test application enhancement and development changes.
• Establish priorities for enhancements/modifications of application.
• Participate in the application technical design process.
• Develop functional specifications for enhancements/modifications of application.
• Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
• Complete estimates and work plan as appropriate for design, development, implementation and rollout tasks.
• Create and maintain support documentation.