ESSENTIAL FUNCTIONS

• Greet all guest with eye contact and a warm welcome as they enter the dining area.
• Maintain a proactive guest service approach at all times.
• Escort guests to their assigned tables
• Provide menus and inform guests about daily specials
• Take reservations and manage the waitlist
• Answer phone calls and provide information to callers in a professional and courteous manner
• Handle guest complaints or concerns and escalate to management when necessary
• Maintain a clean and organized host / hostess station
• Adhere to all Brand Standards regarding Food and Beverage and Service
• Assist with restocking of supplies as needed
• Communicate effectively with Management and other Team Members
• Use Point of Sale (POS) system as required
• Perform other duties assigned by supervisor / manager.
• Perform special daily projects assigned by supervisor / manager

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

• Excellent customer service skills with a friendly and outgoing personality
• Strong communication and interpersonal skills to interact effectively with guests and team members
• Ability to multitask and handle high-pressure situations in a fast-paced environment
• Familiarity with phone etiquette and ability to handle phone inquiries professionally
• Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
• Must maintain a neat and professional appearance upholding Company appearance standards at all times.
• Must be able to apply commonsense understanding, in carrying out instructions
• Must be able to comply in standardized situations with only occasional or no variation.
• Must be available to work flexible shifts, including Holidays.
• Must be able to work without constant supervision.
• Must be able to work well as a part of a team.
• Must be engaging with all guest throughout meal periods; responding to guest and Team Members as required.

PHYSICAL DEMANDS :

While performing the duties of this job, the employee will be required to stand for long periods of time on hard surface;

using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee is frequently required to walk, balance, talk, hear and smell.

• Must be able to work with cleaning chemicals, warm temperature and able to work with all food products.
• Must regularly be able to carry and balance up to 25 pounds without assistance.
• Must be capable of effectively using close vision, distance vision, color vision and sense of smell.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS :

• High School Diploma or equivalent is required.
• Six months Customer Service, hotel or restaurant experience preferred, but not required.
• Must have excellent customer service skills
• Must obtain TIPS certification within 30 days (if not certified).
• Must have excellent interpersonal and communication skills with a strong customer / client focus.

Last updated : 2024-07-09