13 Night Auditor Jobs in Montgomery, AL
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Ascent Hospitality is Hiring a Night Auditor Near Montgomery, AL
We are currently recruiting for a Night Auditor to join our team!
The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company
ESSENTIAL FUNCTIONS:
- Balancing the accounts from day shift
- Welcome guests upon their arrival and assign rooms
- Manage front desk activity and handling guest check-ins and check-outs
- Inform customers about payment methods and verify that I.D. and payments method match
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
- Respond to guest complaints in a timely and professional manner
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed
- Answering calls and queries related to potential booking
- Provide information about our hotel, available rooms, rates and amenities
- Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
- Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
- Maintain knowledge of standards and company policies
- Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.
- Previous experience as a hotel Front Desk Agent preferred
- Excellent communication and organizational skills.
- Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
- Must be familiar with a computer operation
- Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
- Ability to apply commonsense understanding to carry out instructions given.
- Ability to comply in standardized situations with only occasional or no variables.
- Must have excellent customer service skills.
- Must be disciplined, manage time well and able to work independently without supervision.
- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
- Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours).
- High school education or equivalent is required. Some college preferred.
- Six (6) months related experience or training preferred.
- Must be able to work in team environment, but will most often work independently on shift.
Job Summary
Full Time
Accommodations
$25k-30k (estimate)
06/07/2024
06/28/2024
ascent-hospitality.com
BUFORD, GA
25 - 50
2018
JOHN TAMPA
$10M - $50M
Accommodations
Related Companies
About Ascent Hospitality
Ascent Hospitality is a vertically integrated hotel company specializing in the development and management of hotel properties. The current portfolio consists of 31 full-service and select-service hotels with approximately 3,100 rooms strategically located in major leisure, business and convention markets throughout the United States. Headquartered in Buford, Georgia, the corporate structure is comprised of experienced and dedicated team members whose superior knowledge is a proven resource in developing and operating hotels in the various markets served, as well as their expertise covering a ...full spectrum of hospitality brands and service lines ranging from limited-service and extended-stay to full-service and historic-boutique.
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The following is the career advancement route for Night Auditor positions, which can be used as a reference in future career path planning. As a Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor. You can explore the career advancement for a Night Auditor below and select your interested title to get hiring information.
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