"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Bank Operation specialist

Location: Johnston ,RI

Duration: 6 months

Pay Rate: $24.50/hr.

Job Description:

Basic Qualifications for Consideration:

• The Private Bank Ops specialist supports the on-boarding activities for the Client's Private Bank, with an emphasis on operational excellence and superior service.
• This role contributes and champions process improvement ideas and a culture of continuous refinement and enhanced client experience.

Primary responsibilities include:

• Facilitates the Commercial deposit account opening process and account maintenance for the Private Bank, including blocked and controlled control accounts
• Exceed customer expectations, by doing the right thing, and working together. Respond to internal/external customer inquiries within 24 hours. Escalate issues to management within 24 hours or raise at daily huddles. Suggest customer experience improvement opportunities as you identify them. Demonstrate ability and willingness to drive these to completion.
• Applies and enforces risk mitigation controls
• Escalates any exceptions to leadership and other concerned parties
• Produces high quality output; completes quality management duties as assigned
• Establishes requested accounts in the core system
• Solves problems of varying complexity
• Executes additional tasks as required

Required Skills/Experience:

• 5 years relevant banking experience with an operations or customer service team
• Ability to effectively communicate with Implementations, Client Services, TS Sales and RMs
• Ability to plan and prioritize workload to meet critical SLAs
• Experience implementing change and process improvements
• Effectively handles multiple priorities with efficiency and accuracy
• Proficient in data entry
• Strong attention to detail
• Effective customer service skills
• Fluency in Microsoft applications including advanced Outlook, Excel, Word and Power Point.
• Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/setup perspective and be able to articulate it to a less technical audience (Client and Sales)

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.