POSITION DESCRIPTION

JOB TITLE:

Box Office Supervisor/Accounts Clerk

COMPANY:

ASM Global

DEPARTMENT:

Booking/Box Office

FACILITY:

Mohegan Arena at Casey Plaza

REPORTS TO:

Box Office Manager

FLSA:

Salaried/Hourly

POSITION SUMMARY:

ASM Global, the leader in privately managed public assembly facilities has an immediate opening for Box Office Supervisor/Accounts Clerk at Mohegan Arena at Casey Plaza. The Box Office Supervisor/Accounts Clerk provides support to the Box Office Manager, Business Development Manager & Director of Booking and Box Office in the daily business operations of the Mohegan Arena. Primary responsibilities are event ticketing management and staff supervision.

POSITION RESPONSIBILITIES:

• Assist in the hiring & training of staff on ticketing system & customer service including all related policies and procedures
• Complete daily cash deposits and weekly vault reconciliations
• Oversee the opening & closing of the box office while preparing workstations & cash drawers for staff
• Oversee the solicitation, coordination, processing and distribution for all venue and internal sales ticket orders
• Assist in selling tickets when needed
• Manage all ticketing aspects of assigned events including event creation, inventory placement, sales reporting, event day management, & financial settlement
• Build and maintain strong relationships with venue tenants, show promoters, tour management, & building staff to facilitate all ticketing requirements
• Function as liaison with ticketing provider (Ticketmaster/AXS) to maintain event programming, promotional offers, & best practices
• Assist in processing ticket requests from various entities
• Maintain organization and cleanliness within the physical box office space
• Help the Box Office Manager, Business Development Manager and Director of Booking & Box Office on projects as assigned
• Perform other related duties as required

SUPERVISORY RESPONSIBILITIES:

• Directly supervises part-time Box Office ticket sellers
• Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.
• Responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources Department; addressing complaints and resolving problems

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to manage cash, basic accounting, & excellent organization and communication skills REQUIRED
• MUST have prior ticketing experience, with knowledge of Ticketmaster/AXS applications preferred
• Required to work nights, weekends, and occasional holidays as needed for events.
• Provide excellent customer service by having a fan-friendly attitude
• Bachelor’s degree from accredited four-year college or university in hospitality, business or related field preferred but not requited

• Skills and Abilities
  • Demonstrate knowledge in industry terminology and event-related services
  • Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties
  • Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations
  • Know basic accounting
  • Handle multiple tasks simultaneously
  • Operate portable radio and standard office equipment including copier and fax machine
  • Follow oral and written instructions and communicate effectively with others in both oral and written form
  • Organize and prioritize work to meet deadlines with special attention to detail
  • Work effectively under pressure and/or stringent schedule, and produce accurate results
  • Work independently, exercising judgment and initiative
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
  • Be licensed and insured to operate a motor vehicle in the United States
  • Effective communication, interpersonal and organizational skills required
• Computer Skills
  • Operate a personal computer using Windows, Microsoft Office software and knowledgeable in event ticketing software

• Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • This position may require work inside or outside of the building, as needed for events
    • Must be able to stand or sit for long periods of time

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the right to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

TO APPLY: 

Applicants that need reasonable accommodations to complete the application process may contact 570 970-3508.