BE A PART OF THE EXCITEMENT!

Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise.

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Job Title: Suite Attendant

Department: Food & Beverage

Reports To: Assistant Director of Concessions

FLSA Status: Part-Time/Non-Exempt

Union Code: Union; Local 150, AFL-CIO

Union Dues: Yes

Pay Rate: $16.36/hour

Available Shifts: Flexible, part-time schedule including some long shifts, nights, weekends, and holidays.

MUST be available to work 95% of the 2024 Syracuse Crunch schedule.

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THE ROLE

As a Suite Attendant at The Oncenter, providing high quality customer service during all events, to achieve customer satisfaction and accurate accounting of all transactions, including inventory.

WHAT TO EXPECT

• Provide total guest satisfaction through skilled and capable service in accordance with New York State laws and regulations as well as Company policies, practices, and procedures.
• Greets all guests with enthusiasm and friendliness.
• Serve alcoholic beverages in an appropriate manner consistent with company standards.
• Answer guest questions about food, beverages, and our venue accurately and in a friendly manner.
• Speak to guests with enthusiasm at all times.
• Develop relationships with guests.
• Provide the highest level of service in accordance with our standards.
• Identify food orders when ready and deliver items to tables in a timely manner.
• Maintain a professional appearance at all times.
• Communicate with food and beverage staff to ensure guest satisfaction.
• Report to work as scheduled, in uniform, and ready to be in position.
• Maintain professional relationships with all coworkers.
• Follow checklists and standard operating procedures.
• Maintain a safe, clean, organized, and stocked work area.
• Perform duties as assigned.
• Maintain full knowledge of menus, recipes, and other pertinent information.
• Constantly increase knowledge of food, beverages, and other products and services.
• Ensure that guests have a positive and memorable experience.
• Responsible for constant sanitation, organization, and proper food handling.
• Prepare work area for either opening, mid-shift, or closing in accordance with company standards.

EDUCATION & EXPERIENCE

• High School Diploma or GED.
• 1-2 years’ of bartending experience.

SKILLS YOU’LL NEED

• Excellent verbal, written, and interpersonal communication skills.
• Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.
• Knowledge of popular mixed drink recipes and preparation methods.
• Ability to make professional, independent, and good judgment decisions within proper policy and procedures.
• Able to understand directives and utilize basic mathematical skills

CERTIFICATIONS, LICENSES, REGISTRATIONS

• ServSafe & TIPS certification a plus.

PHYSICAL ABILITIES

• Must be able to stand for long periods of time.
• Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs , and frequent bending, reaching, kneeling, and squatting.
• Ability to work in a noisy, fast-paced environment.

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NOTE: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.