POSITION: Banquet Server

DEPARTMENT: Food & Beverage

REPORTS TO: Food & Beverage Manager and/or Banquet Captain

FLSA STATUS: Non-Exempt

Summary

As the worlds leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the worlds most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Duties and Responsibilities

Reports for work in proper uniform according to the scheduled time.

Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain.

Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.

Assists with preparing garnishes, beverages, condiments, and breads.

Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.

Assists with preparation and set-up of event room when necessary.

Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.

Attends pre-function meeting for briefing of event details.

Provides friendly and courteous customer service at all times.

Remains at assigned station and perform duties as assigned according to each event.

Reports any customer concerns and/or complaints to Banquet Captain.

Breaks down tables and banquet equipment after each event.

Cleans and returns serving pieces to proper storage area.

Adheres to strict grooming standards and policies of company.

Follows service standards, procedures and guidelines.

Performs other duties as assigned and deemed necessary.

Education and/or Experience

Minimum of six (6) months work experience in service-oriented environment.

Skills and Abilities

Knowledge of catering services and terminology

Strong guest service skills

Ability to get along well with others

Ability to receive and carry out instructions in a timely manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires performing repetitive eye/hand coordination; daily lifting and carrying up to 25 lbs. above shoulder level for up to 5 minutes at a time; constant standing, walking, stooping, reaching, and handling objects; not subject to adverse conditions; irregular hours will be required.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.