2 Guest Experience Ambassador - Soldier Field Jobs in Chicago, IL
ASM Global is Hiring a Guest Experience Ambassador - Soldier Field Near Chicago, IL
DEPARTMENT: Sales and Event Services
REPORTS TO: Guest Experience Manager
FLSA STATUS: Part-Time/Non-Exempt
Summary
Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience
Essential Duties and Responsibilities
- Greet guests upon arrival and make them feel welcome
- Gather and maintain the requisite equipment for each event
- Familiarize yourself with the layout and history of Soldier Field
- Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more
- Maintain a positive, friendly demeanor at all times
- Inform guests with Soldier Field etiquette, policies, and procedures only during major events
- Assist with guests needs and questions during high level of visitation times
- Maintain knowledge about Soldier Field programs and events to better serve the guests
- Relay information when needed to supervisor throughout events
- Utilize briefing reports to endure proper communication with guests and supervisor
- Observe guests and anticipate guest needs during events
- Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest
- Complete other projects and responsibilities as assigned by the supervisor
- Must be available to work a flexible schedule that includes weekends, holidays, and evenings
- Must be comfortable in large crowds - noise levels in the work environment are frequently loud
- Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat
- Exceptional customer service and communication skills
- Strong ability to collaborate with other stadium teams throughout the venue
- Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)
- Ability to remain in your position for an entire shift
- Ability to maneuver throughout the facility
TO APPLY
Please submit a resume detailing relevant experience.
Recruiter: Maggie Szot
Soldier Field - ASM Global
1410 S. Museum Campus Drive
Chicago, IL 60605
ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Job Summary
Full Time
$30k-39k (estimate)
06/30/2024
07/15/2024
asmglobal.com
NORTH LITTLE ROCK, AR
50 - 100
2013
MICHAEL MARION
<$5M
Related Companies
About ASM Global
ASM GLOBAL - IMAGINE THE EXPERIENCE We are excited to announce that AEG Facilities and SMG have officially combined to form ASM Global. ASM Global will have a portfolio of more than 300 of the worlds most prestigious convention and exhibition centers, arenas, stadiums and performing arts venues. Imagine an opportunity exponentially greater than each of us alone. We brought together two industry leaders AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in venue management, marketing and other services to create ASM Global. Together, we are establish...ing a new benchmark of excellence in managing live experiences, from convention and exhibition centers to world-renowned live entertainment, sports and special-event venues. Combining our expertise to deliver increased value and enhanced capabilities to municipalities, venue and team owners, content creators and event organizers worldwide, all in service of creating amazing experiences and life-long memories. As the worlds most trusted venue manager, we have global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate and thrive.
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