33 Ticket Service Representative Jobs in Pembroke, FL
ASM Global is Hiring a Ticket Service Representative Near Pembroke, FL
Across our portfolio of live event venues and corporate offices, we have an excellent and immediate opening for Ticket Service Representatives at the ASM GLOBAL Charles F. Dodge City Center Location.
A Ticket Service Representative delivers first class service, resulting in a first-class experience for guests at Charles F. Dodge City Center/ASM Global. This position requires commitments on weekends, evenings, and holidays.
Essential Duties And Responsibilities
- Greet all guests in a positive, professional and a friendly manner.
- Ensure all guests needs are exceeded by offering assistance for seating selections.
- Provide an individualized and consistent level of quality customer service.
- Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.
- Accurately organize and distribute “Will Call” tickets to guests.
- Troubleshoot all ticket concerns in a prompt, courteous and professional manner.
- Speak in a professional manner via phone/in-person with guests, fans & staff.
- Work cooperatively with all staff members.
- Attendance and punctuality are vital, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 80% schedule availability on event days.
- Understand and adhere to ASM Global employee policy and procedures.
- Other duties as assigned.
- High School Diploma or equivalent.
- Customer service experience.
- Must have a positive attitude and possess exceptional communication skills.
- Requires attention to detail and the ability to adapt in dynamic, difficult and stressful situations.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Work in a fast-paced environment.
- Work independently, exercising judgement and initiative.
- Remain flexible and adjust to situations as they occur.
- Strong computer and tablet skills.
- Spanish is a plus but not required.
- Ability to work as a team player.
- Operate computerized ticketing system and standard office equipment.
- Knowledge of Ticketmaster Host and/or TM1 Sales is an asset but not required.
- May require standing for long periods of time during each event.
- Performing work through repetitive eye/hand coordination.
- Noise level in the work environment is usually moderate.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Applicants that need reasonable accommodations to complete the application process may contact HR at (954) 302-8815.
Job Summary
Part Time
$59k-87k (estimate)
06/05/2024
07/23/2024
asmglobal.com
NORTH LITTLE ROCK, AR
50 - 100
2013
MICHAEL MARION
<$5M
Related Companies
About ASM Global
ASM GLOBAL - IMAGINE THE EXPERIENCE We are excited to announce that AEG Facilities and SMG have officially combined to form ASM Global. ASM Global will have a portfolio of more than 300 of the worlds most prestigious convention and exhibition centers, arenas, stadiums and performing arts venues. Imagine an opportunity exponentially greater than each of us alone. We brought together two industry leaders AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in venue management, marketing and other services to create ASM Global. Together, we are establish...ing a new benchmark of excellence in managing live experiences, from convention and exhibition centers to world-renowned live entertainment, sports and special-event venues. Combining our expertise to deliver increased value and enhanced capabilities to municipalities, venue and team owners, content creators and event organizers worldwide, all in service of creating amazing experiences and life-long memories. As the worlds most trusted venue manager, we have global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate and thrive.
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