Introduction to the job

People Operations US is the primary contact center for employees and managers in the US and is responsible for managing all Hire2Retire operational processes.

You offer first line support for employees and managers, and are the face of HR operational day-to-day topics. You provide self-service support, ensure accurate and effective transactions and prompt inquiry resolution.

Role and responsibilities

Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end to end way of working.

Supporting customers on the HR portal and relevant online tools in completing transactions.

Providing operational advisory support and administrative services to in-scope processes.

Perform customer related data gathering and input.

Working according to defined standards, in line with global end to end processes & tooling and local compliancy.

Escalating cases where guidance and clarification of policies and procedures is required.

Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes.

Ensuring service level agreements are met and a higher level of customer satisfaction is reached.

Safeguarding own knowledge & skills and updating knowledge database.

Education and experience

Bachelor’s degree or equivalent combination of education and / or experience

At least2-3 years of working experience, ideally in HR

Ability to consistently deliver high quality customer service in a professional and efficient manner

Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers

Ability to quickly find your way in a network of information

Skills

Ability to work as part of a team as well independently

Plans & aligns (effectively manage priorities and workload)

Ability to work in a changing environment to meet demanding deadlines and timescales

Acts with integrity and instills trust

Shows personal ownership

Demonstrates Challenge, Collaborate and Care(3 C’s) in customer interfacing both towards employees, managers & HR colleagues

Can observe and respond to people and situations and interact with others encountered in the course of work.

Can learn and apply new information or skills.

Must be able to read and interpret data, information, and documents.

Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

Ability to complete assignments with attention to detail and high degree of accuracy.

Proven ability to perform effectively in a demanding environment with changing workloads.

Result driven-demonstrate ownership and accountability.

Identifies bottlenecks and drives improvements.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Demonstrate open, clear, concise and professional communication.

Ability to establish and maintain cooperative working relationships with co-workers and customer.

Work according to a strict set of procedures within the provided timelines.

Other information

This position is located on-site in Chandler, AZ . It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.

A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).

EOE AA M / F / Veteran / Disability

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and / or enjoy equal access to the benefits and privileges of employment.

If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company’s reasonable accommodation process.

Last updated : 2024-06-09