Company Description

Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences that currently consists of The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and its affiliated Residences at The Little Nell, both of which are located at the base of Aspen Mountain; the Limelight Hotel Aspen and Limelight Hotel Snowmass in Colorado; the Limelight Hotel Ketchum near Sun Valley in Idaho and the Limelight Denver, adjacent to Denver’s Union Station. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are currently in development as well as a new Nell property at Rockefeller Center in New York City. Aspen Hospitality also owns and operates the ASPENX Mountain Club and the Snowmass Mountain Club. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspenhospitality.co. 

Job Description

Summary 
The Ski & Club Concierge is responsible for extending a high level of personalized service to all members and guests while visiting the AspenX Mountain Club Ski Locker Room & Club. The position will work both at the base of Aspen Mountain in the Ski Locker Room and at the top of Aspen Mountain in the Club.

Job Posting Deadline 
Applications for this position will be accepted until July 30, 2024

Essential Job Functions
• Build a warm and welcoming relationship with members and recognize members and their guests by name
• Anticipate service needs & fulfill all reasonable member requests using discretion at all times concerning member activities and special requests
• Coordinates requested ski passes, single day tickets, private ski lessons, gondola lift passes for members and ensure files are accurate and updated with each transaction
• Coordinate member requests such as restaurant bookings, massages, transportations, cultural events, activities, spa/beauty appointments and local events
• Develop relationships with restaurants, shops, clubs, barber and beauty salons, car rental agencies, health clubs, recreational vendors, ticketing office, etc. to help facilitate all member requests
• Is aware of events schedule as well as community activities
• Direct members to specific areas of skiing within the 4 mountains of Aspen Snowmass
• Recommends hotel restaurant, bar and other services and is aware of hours of operation and assists members in securing reservations
• Receives messages, packages, faxes etc. for members and arrange for appropriate delivery and arrange for appropriate deliveries or storage according to procedures
• Coordinate & posts charges of ski tunes, race course fees and other fees to member accounts as required
• Assists in mailing of letter and packages, process Federal Express and UPS for Members, handle fax transaction, copying, ski rental, shipping and lost baggage claims
• Keep up to date record of each members guest visits and report to Club Manager when guest visitors have reached their maximum allowed
• Use computer for assigned duties and email communications between the Membership Office and Management
• Coordinate dining room requests such as special event bookings and dining room reservations with Club Manager or Restaurant Manager.
• Assist with retail inventories and sales at the Club
• Expedite Ski locker Room coffee service and housekeeping requests to appropriate departments
• Store and retrieve ski equipment for members & follow morning checklist for shift working in the Ski Locker Room
• Responsible for overseeing ski equipment when brought into boot lounge area of Ski Locker Room
• Responsible for pick up/return of member rental skis and assist in packing skis, boots, poles or other equipment if needed and deliver to Membership Office for shipping
• Intimate knowledge of local mountains and daily ski conditions
• Keep all work areas neat and clean at all times and ensure refreshment areas are replenished and restocked for the next day
• Assist with any problem that arise with ski equipment and maintain good communication with The Little Nell hotel Ski Concierge, Concierge, Front Door Staff departments and Aspen One
• Make Club Manager & Membership Director aware of member comments or complaints
• Complete tasks and projects delegated by Club Manager and assist other Club departments, particularly Sales & Marketing, as business volumes and staff levels demand.

Qualifications

• Previous private club or hospitality experience in a 5-star property preferable
• Excellent spoken English, bi-lingual helpful
• Knowledge of skiing, ski equipment, Aspen and the surrounding areas
• Typing and computer skills

Additional Information

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Club Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here