121 Customer Service Representative Supervisor Jobs in Los Angeles, CA
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Aspire General Insurance is Hiring a Customer Service Representative Supervisor Near Los Angeles, CA
Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.
About The Role
- Under the supervision of Management, the CSR Supervisor performs the essential functions of the position, which include but is not limited to:
- Assist in the hiring and training of all claims clerical employees and claims CSRs;
- Develop, or improve training programs for new claims CSRs;
- Evaluate subordinates’ performance and administer personnel actions as required in coordination with the Human Resources department.
- Manage a team of claims CSRs, which includes recordkeeping of time and attendance in compliance with company guidelines and state employment regulations.
- Ability to achieve targeted performance goals.
- Provide direction to subordinates;
- Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality, or possible leave-related situations;
- Responsible for completing and/or overseeing the following:
- Take incoming phone calls and First Notices of Loss (FNOLs);
- Dispatch appraisals on new claims;
- Review incoming electronic mail or other documents and upload them to the claim system;
- Provide support to the Claim Department;
- Answer incoming calls and department overflow calls;
- Ensure all new claims are set up and assigned to adjuster(s);
- Track, compile, and input statistical data for Company reports including Claim Activity Reports and Underwriting reports;
- Produce grammatically correct and clearly written correspondence including letters, memos, reports, and claim file documentation;
- Provide feedback to Management on process and system improvement initiatives for the department;
- Issue payments for routine expense invoices;
- Assist with ISO Claim-Search submissions;
- (if bilingual) assist with making contact with bilingual customers;
- Run skip traces or DMV requests;
- Request an input vendor W-9s;
- Make telephone calls to vendors, insurance companies, lienholders, etc. to assist adjusters;
- Understand insurance coverages and be able to explain coverage to customers;
- Answer questions from customers regarding their claims and the claim process;
- Comply with state and federal laws, Department of Insurance criteria, and insurance carrier criteria and follow Aspire General Insurance, procedure and work rules;
- Provide timely and thorough documentation for all things related to employee performance, training, recognitions and/or coaching’s;
- Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc.;
- Regular and predictable punctuality and attendance;
- Assist claims department by completing special projects including but not limited to assisting with total losses and subrogation, and various clerical duties such as copying, scanning, and data entry;
- Download/upload electronic documents from/to email, other media, and the Claims Management System;
- Other duties as assigned/requested.
- Two plus years of experience in the Property and Casualty insurance industry;
- Must have a clear understanding of insurance industry practices, standards, and terminology;
- Bilingual is a plus;
- Must be able to pass a background check;
- Must have the ability to work in a high-volume, fast-paced environment while managing multiple priorities;
- Must have a disciplined approach to all job-related activities;
- Must have a solid foundation of personal organization, sound decision-making and analytical skills, and strong interpersonal and customer service skills;
- Must have strong keyboard skills as well as proficiency in Windows and MS Office products.
64,800 - 75,000 USD per year(Rancho Cucamonga Office)
Job Summary
Full Time
Insurance
$75k-97k (estimate)
06/25/2024
08/16/2024
aspiregeneral.com
RANCHO CORDOVA, CA
25 - 50
2013
BYRON STORMS
<$5M
Insurance
Related Companies
About Aspire General Insurance
Aspire General Insurance company is a California based, private passenger auto liability and physical damage carrier with combined management experience of over 50 years, servicing the needs of its customers. Under the group of companies, Aspire manages all facets of the insurance process from the point of sale issuance with Independent Brokers, customer service, billing and claims.
The job skills required for Customer Service Representative Supervisor include Customer Service, Scheduling, CSR, Initiative, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Representative Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative Supervisor. You can explore the career advancement for a Customer Service Representative Supervisor below and select your interested title to get hiring information.
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