ASRC Federal is currently seeking an IT Service Desk Specialist-II to support an upcoming DHA contract. This work will be located onsite in San Antonio, TX. This position is contingent based on the successful award of contract to ASRC Federal. RESPONSIBILITIES * Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. * Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. * Acts as the escalation path to resolve moderate to highly complex technical issues. * Specialized in certain aspects of technologies to assist the customer base. * Provides support for call overflow during peak time or reduced staff during off peak hours. REQUIREMENTS * Bachelor's degree and/or equivalency. * Four (4) years of progressive experience demonstrating the required proficiency. * Experience working on-site providing superior deskside support across multiple sites. * Experience working with a CRM like ServiceNow. * At least one IAT II Certification: * CCNA Security * CompTIA Cybersecurity Analyst (CySA ) * Global Industrial Cyber Security Professional (GICSP) * GIAC Security Essentials (GSEC) * CompTIA Security CE * Certified Network Defender (C|ND) * ISC Systems Security Certified Practitioner (SSCP) * To meet government contract requirements, must be a US Citizen and be able to obtain a Public Trust or DoD Security clearance. * Must successfully complete a government issued background investigation.