12 Technical Support Jobs in Tulsa, OK
ASSA ABLOY Group is Hiring a Technical Support Near Tulsa, OK
What you will be doing:
- Manage the incoming call log of service issues, prioritize tasks, and respond to service requests promptly and efficiently.
- Conduct on-site visits to customer locations to install, maintain, repair, and troubleshoot high-security barrier and fence systems.
- Diagnose and resolve technical issues related to both active and static barrier products, including hydraulic-powered actuated barriers and electric-powered barriers.
- Utilize your expertise in Programmable Logic Controllers (PLC) to troubleshoot PLC-controlled systems, ensuring proper functionality and addressing any programming or communication issues.
- Collaborate with the engineering and technical support teams to identify product recalls, implement field retrofits, and execute product improvements based on customer feedback and performance evaluations.
- Provide technical guidance and support to customers during the installation and configuration of high-security fence products for Government, Military, and Power Utility applications.
- Conduct site visits and inspections to ensure product installations comply with specifications, standards, and safety regulations.
- Create detailed service reports, including documentation of service activities, findings, and recommendations for further action or improvements.
- Maintain accurate records of service activities, customer interactions, and equipment maintenance history.
- High school diploma or equivalent. Technical certifications or vocational training in a relevant field is preferred.
- Proven experience as a Field Service/Technical Support Technician, preferably within the high-security product industry.
- Industrial Electro-Mechanical background preferred.
- Understanding of Programmable Logic Controllers programming software.
- Strong technical background and expertise in mechanical troubleshooting, PLC systems, hydraulic systems (HPU), and electrical systems (EPU).
- Ability to read electrical and hydraulic schematics.
- Ability to read installation prints.
- Familiarity with ASTM F2656 crash rating standards and their application to high-security barrier products.
- Excellent general mechanical knowledge to troubleshoot field installation issues related to high-security fence products.
- Ability to interpret technical documentation, schematics, and engineering drawings.
- Effective problem-solving and diagnostic skills to identify and resolve technical issues in a timely manner.
- Strong customer service and communication skills to interact with customers and provide clear instructions and explanations.
- Ability to work independently, manage multiple tasks, and prioritize responsibilities effectively.
- Valid driver's license and willingness to travel to customer sites as needed.
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits including paid time off, medical, dental, vision, 401k, life insurance, disability insurance and a recognition program . . . .to name just a few.
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Job Summary
Full Time
$40k-52k (estimate)
06/21/2024
07/15/2024
assaabloy.com
POMONA, CA
3,000 - 7,500
2010
DAVID M LUTZ
<$5M
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About ASSA ABLOY Group
ASSA ABLOY is the global leader in access solutions with sales of SEK 94 billion and 49,000 employees. The Group has operations in over 70 countries and sales worldwide. Using the latest technologies we open doors to events, hospitals, homes, hotels, airports, education and businesses. Working for ASSA ABLOY means that you will be part of a dynamic and agile environment, developing innovative solutions to improve our customers' lives. ASSA ABLOY offers a variety of career paths. Covering all areas from development and production to installation and service. Whether you are into sourcing, logis...tics, sales, marketing, service, finance, IT or HR, we have possibilities for you. Our key message People make it all happen! We believe that amazing things happen when we pull in the same direction and focus on achieving common goals. We let our employees take responsibility and strongly believe that accountability enables growth and development. Follow us to find all about who we are, what we do and lets start your ASSA ABLOY journey. ASSA ABLOY is committed to protecting you personal data. Learn more at http://bit.ly/2G20eS7
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The job skills required for Technical Support include Technical Support, Customer Service, Problem Solving, Communication Skills, Installation, Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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