The role of the Scheduling Manager is to ensure that clients get required services and that caregivers schedules are accurate. This is not just another desk position! Our Managers do un-announced and planned in-home visits to assure quality of services and that we have the “best match” for our home care clients. We believe in teamwork and respect and the candidate will work closely with other regional Scheduling Managers, Service Coordinator Branch Director, and HR Manager for support.

Requirements

• Previous Scheduling experience in Home Care is required.
• Proficient in Sandata Santrax Maintenance System required.
• Knowledge and proficiency in computer use.
• Excellent interpersonal skills. Must be kind, caring, compassionate and demonstrated ability to work well with others.
• Ability to multitask.
• Must have own transportation.
• High School graduate with some college preferred.

Key Responsibilities

• Take new referrals and schedule the best match with client and caregivers.
• Coordinate and schedule shifts as well as fill in coverage while keeping overtime at a minimum.
• Supervise and manage caregivers in respective territory/assignment.
• Interview and hire quality caregivers.
• Work with our Electronic Visit Verification system to ensure 90% visit compliance.
• Collaborate with Payroll Department to ensure all visits are accounted for by managing caregiver’s timekeeping requirements (EVV, timesheets, etc.).
• Keep track of clients changes in service and condition (ie: hospitalizations, re-starts).
• Rotational after-hours on-call (paid).
• Manage 60-day reports.
• Maintain 90% satisfaction scores for both clients and caregivers from our quality assurance surveys.
• Provide ongoing coaching and feedback to those whom you supervise.
• Communicate annual Performance Reviews to all caregivers whom you supervise.
• Complete special projects and assignments as needed.

Hours of Work

• Full-time, Salaried position. Overtime Exempt. Minimum of 40 hours/week.
• Monday through Friday for the duration of the Training Period.
• Upon completion of the Training, the days worked will be scheduled for Monday through Friday, Weekends required on a rotational basis.

Benefits

• Opportunity for advancement
• Generous Salary
• Healthcare options (Medical Insurance, Supplemental Insurance thru AFLAC)
• 401K with 4% company match
• Paid Vacation & Sick time
• Use of Company Cars for Client visits

Work Remotely

• No