The Program Director is responsible for overseeing all functions of a Program. This position is also responsible for ensuring a service-oriented and professional working environment by providing support, guidance and expertise to management and staff.

The Program Director plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. The manager regularly provides support to the Director of Operations, Senior Leadership and Clients in order to effectively maintain program operations and goals.

This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

• Consistently meet Key Performance Indicators (KPIs) for the program
• Monitor and report on program performance statistics and metrics
• Directly, and through subordinate leaders, drive assigned performance responsibilities of teams and team members
• Leverage Patient Solutions, Operations, and Technology resources to improve process and performance
• Demonstrate initiative through strategic and operational leadership of program performance opportunities
• Continuously seek and implement innovative ways of improving stakeholder experiences
• Identify, measure, and monitor key performance indicators to develop data-driven recommendations that promote innovative offerings

Supervisory Responsibilities:

• Directly supervises program manager and employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.