57 Customer Service Professional Jobs in Schaumburg, IL
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Associa is Hiring a Customer Service Professional Near Schaumburg, IL
Job DescriptionAssocia Chicagoland seeking Customer Service professional for a full-time position in our Schaumburg office location to primarily provide customer service to unit owners and Board members. We are a growing company, and always seeking qualified individuals with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team. One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That’s why we are looking for a friendly, enthusiastic business professional who is flexible and committed to working hard. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will have the exciting opportunity for growth in a company that has earned The Great Place to Work® seven years in a row and counting. You will also be challenged by the high-energy, fast pace environment where you will be a key player in providing excellent, leadership service to homeowners and Board members. If you want a vital position helping implement & develop business processes, you are well-spoken and have excellent multi-tasking skills then consider working for us.
The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers.
What Would You Do:
- Resolve homeowner concerns via phone and email.
- Handle customer service requests for maintenance, account balance inquiries and other issues.
- Use telephones to reach out to homeowners and verify account information.
- Greet homeowners warmly and ascertain the problem or reason for calling.
- Work directly with community managers and other departments.
- Issuing and updating work orders.
- Strong in multitasking and proven to follow through on assigned tasks and responsibilities.
- Organized, responsible, dependable, positive attitude, professional.
- Administrative skills/experience such as typing/data entry faxing, copying and mailing.
- Candidates should have a solid background in Customer Service
- Real estate/property management background is a plus
- Excellent written and verbal communication skills
- Excellent customer service and service recovery skills
- Excellent listening skills
- Proficient navigating through the internet
- You will perform structured functions, such as typing information into a computer and speaking on the phone to customers, repeatedly throughout your shift
- Other than scheduled break and lunch periods, you will be required to be at your work station performing applicable duties
- Adherence to firm, pre-determined break periods
- English-Spanish bilingual is a plus.
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
- Supplemental Insurance
- 401K with employer contribution
- PTO
- Training on all systems used by our company
- Collaborative and great team!
- Colleagues that want to see you succeed!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Summary
Full Time
Residential Real Estate Brokerage & Management
$56k-72k (estimate)
05/15/2023
06/25/2024
associaonline.com
DALLAS, TX
7,500 - 15,000
1979
Private
JOHN J CARONA
$500M - $1B
Residential Real Estate Brokerage & Management
Related Companies
About Associa
Associa is a Texas-based HOA management company that provides services such as property management and accounting for residential and commercial properties.
The job skills required for Customer Service Professional include Customer Service, Leadership, Data Entry, Work Ethic, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Professional positions, which can be used as a reference in future career path planning. As a Customer Service Professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Professional. You can explore the career advancement for a Customer Service Professional below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Professional, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Professional for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Professional job description and responsibilities
They help customers compare products and services and advise clients about which options meet their needs.
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They might also discuss how to use available services or demonstrate the right way to operate a product.
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Customer service representatives may also offer additional sales and products, or sell products or services directly.
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They may also handle product returns, cancel services, start services or process refunds.
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Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to donate.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Professional jobs
Take note that collecting and analyzing customer feedback can also be a part of their customer service job tasks.
03/18/2022: Springfield, OH
When attending to customers problems, customer service professionals needs to know that using positive language takes the stress away from the situation.
03/22/2022: Elkhart, IN
They must have a clear escalation pathway and candidates must be proactive and offer a clear solutions.
04/29/2022: Winston Salem, NC
Learn when and how to present recommendations and provide solutions that connect to customer needs and wants and ask for direct feedback from customers and colleagues.
03/28/2022: Topeka, KS
Responding to questions with positive language can greatly affect how the customer hears the response.
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Step 3: View the best colleges and universities for Customer Service Professional.
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