84 Customer Service Representative Jobs in Richardson, TX
Associa is Hiring a Customer Service Representative Near Richardson, TX
The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude
Essential duties and Responsibilities:
- Act as the first point of contact for customers visiting the office when needed
- Update homeowner and association information in C3 and shared files.
- Use conflict resolution techniques to resolve customer issues.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translate into solutions.
- Process print jobs, scanning and faxing as general office support when needed
- Other duties as assigned.
- Ability to interpret verbal and/or written instructions at a proficient level.
- Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
- Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
- Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
- Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
- Knowledge of company policies, procedures, and forms.
- Must be able to prioritize, manage time, and meet deadlines.
- Must be able to work effectively with others in person and in group setting
- Must be able to communicate effectively and professionally on phone, email, and in-person.
- Must be able to operate general office equipment (copier, fax, phone systems, etc.).
- Professional customer service skills.
Education and Experience
- High School Diploma or GED Required
- At least one year of directly related or closely related experience
- Typical office environment
- Frequent social interaction
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .
Job Summary
Full Time
$36k-45k (estimate)
06/12/2024
06/30/2024
associaonline.com
DALLAS, TX
7,500 - 15,000
1979
Private
JOHN J CARONA
$500M - $1B
Residential Real Estate Brokerage & Management
Related Companies
About Associa
Associa is a Texas-based HOA management company that provides services such as property management and accounting for residential and commercial properties.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
