1 Customer Service Representative Job in Suncook, NH
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Associated Grocers of New England is Hiring a Customer Service Representative Near Suncook, NH
DescriptionAssociated Grocers of New England has been feeding New England and growing careers since 1946. As the largest retailer-owned, wholesale distribution center in New England, AG knows how to best serve the needs of its unique customers. We are currently looking for a FT Customer Service Representative. In this role, you will provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.
Summary/PurposeProvide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.
- Schedule: Mon-Fri, 8:00 – 5:00pm.
- Rotating Sunday shifts every 3 weeks from 7:00am-1:00pm.
- After the Sunday shift, the following Friday is considered a day off.
- Confer with internal and external customers by telephone to provide information about products or services, take or enter orders, obtain details of issues.
- Receive and respond to customer issues; interaction with other departments is crucial in helping to resolve issues.
- Resolve customers' service or billing issues by performing activities such as issuing credits and pick-ups.
- Coordinate cross dock and coupon programs.
- Support customers with internet orders and solve issues to find the best solution.
- File and maintain records according to the filing system used. Locate and remove material from file when requested.
- May perform other duties as assigned to meet business objectives.
- High School diploma or equivalent
- Five years' experience in a Customer Service-related field
- Excellent communication skill
- Must have excellent critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to deal calmly and effectively with high stress situations including but not limited to high call volume and customer complaint resolution.
- Ability to work independently.
- Strong typing and data entry skills with focus on accuracy and attention to detail
- Medical/dental/vision insurance
- Health savings account with employer contribution
- 401K match
- Profit sharing program
- Flexible spending account
- Life and AD&D insurance
- Tuition reimbursement
- Employee purchase program
- Employee assistance program
- Paid time off
- Vacation time off
- Paid holidays/personal/sick days
- Computer purchase program
- Volunteerism policy
- Well-being program with incentives
- Committee Participation
- And more!
Job Summary
Full Time
Retail
$41k-52k (estimate)
06/21/2024
06/27/2024
agne.com
MANCHESTER, NH
500 - 1,000
1946
Private
LINDA CARON
$200M - $500M
Retail
Related Companies
About Associated Grocers of New England
AGNE is a wholesale grocery distribution center that offers private label, meats, produce, deli, dairy, and bakery products.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Billing, Customer Support, Data Entry, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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