101 Quality assurance coordinator Jobs in New York, NY
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Assurant is Hiring a Quality assurance coordinator Near New York, NY
Assurant is hiring an Associate Quality Assurance Coordinator in our Financial Services Department. This job is responsible for identifying training and development needs for our Customer Service call center reps, servicing multiple clients.
The Associate Quality Assurance Coordinator focuses on improving individual performance and the overall customer experience through call monitoring, client call calibrations, and monitoring quality results.
What will be my duties and responsibilities in this job?
Evaluations (85%)
Responsible for monitoring / evaluating Frontline and Adjuster calls.
Conduct an evaluation for 100% of assigned Assurant call center agents for the current month.
Listen to agent calls and document attributes the agent met and those that need improvement.
Provide written coaching recommendations for attributes identified as needing improvement to the agent’s supervisor.
Provide feedback to Supervisors and identify / report policy and / or compliance violations as needed.
Develop tools, resources, and job aids to improve individual and overall results.
Balance priorities to achieve deadlines and key target expectations.
Ability to work with various skill sets, personalities, and working styles.
Review and evaluate claim decisions.
Process Improvement (10%)
Audit Evaluations meet the percentage of accuracy guidelines for all evaluations received.
Issue Escalation escalate customer issues (as needed) to the supervisor for resolution.
Calibrations - participate in scheduled calibration sessions. Includes listening to calls and discussing the attributes.
Attend and provide feedback for internal / external client calibration sessions for Customer Care
Documentation regularly submits recommendations to improve documentation and processes. Be especially on the lookout for inconsistencies, errors, etc.
Identify and submit recommendations for average handle time opportunities.
Call Center Support (5%)
Meet with the new hire training classes and review the Quality Program in detail.
Work in conjunction with the Call Center Management team to improve the overall associate and department QA scores.
Maintain positive, productive, and effective relationships with management and call center employees.
Partner with Training and Management to identify programs that reduce errors and improve both individual and department results.
Liaison both internally and externally with clients, management, associates, and quality assurance
What are the requirements needed for this position?
High school diploma or GED
General knowledge of QA systems and tools
Intermediate skill level in Microsoft Office (Excel, Word, and PowerPoint
Must be meeting departmental performance goals.
Apply basic problem solving skills.
Excellent written communication skills
Detail oriented.
What other skills / experience would be helpful to have?
3 years of related experience for quality assurance in a call center environment
Bilingual in English and Spanish
Experience working in the financial services industry
LI-Remote
Pay Range : $18.23 - $29.17
$18.23 - $29.17
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is
07 / 01 / 2024
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .
For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world.
Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service.
An ability to innovate in practical ways. And a willingness to take chances. We call our culture .
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Last updated : 2024-06-13
Job Summary
Full Time
Insurance
$103k-134k (estimate)
06/15/2024
06/18/2024
assurant.com
SCOTTSDALE, AZ
7,500 - 15,000
1969
ERIC ALMASSY
$10B - $50B
Insurance
Related Companies
About Assurant
Assurant is more than a place to work. Its a place where your work matters. Our employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers. Assurant is the company that protects and secures the places people live and the things they buy. Were a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin Americ...a, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning. Our Uncompromising Values Our values guide the way we support our customers and work with one another. Common Sense - We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve. Common Decency - We act with integrity. We treat others with respect, courtesy, and kindness. Were honest, transparent and committed to doing the right thing. Uncommon Thinking - We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes. Uncommon Results - We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation. Our Purpose Assurant helps our clients protect and support the major purchases people make. Things like their homes, cars, appliances and phones. But we understand what matters most. Its not the things we protect. Its the millions of people we serve.
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If you are interested in becoming a Quality Assurance Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Assurance Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Quality Assurance Coordinator job description and responsibilities
All products must go through a quality assurance process – electronics, vehicles, toys, and food products are just some of the many examples.
02/27/2022: Jamestown, NY
Quality Assurance Coordinator are also responsible for managing staff, overseeing production processes, analyzing data, and developing strategies or policies for higher quality.
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This field ensures that only acceptable, functional, and quality products are distributed to businesses and consumers.
04/17/2022: Rapid City, SD
When a product lacks quality, the customers are not happy and the business can suffer.
02/22/2022: Manchester, NH
These quality checks ensure the ongoing reliability of the manufacturing process.
02/02/2022: Norwich, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Assurance Coordinator jobs
Companies that deliver high-quality products and services depend on quality assurance (QA) to deliver on their promise.
02/03/2022: Peoria, IL
Emphasis will be on the theory of self-control, motivation for quality and cost of quality, quality audit, vendor relations, customer relations, measurement control, control of non-conforming materials and corrective actions.
02/10/2022: Elyria, OH
Quality Assurance Coordinator complete organizational and management tasks that support the efforts of a variety of projects, campaigns or events.
02/15/2022: Elyria, OH
Working knowledge of tools, methods, and concepts of quality assurance.
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Quality assurance knowledge of tools and methodologies.
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Step 3: View the best colleges and universities for Quality Assurance Coordinator.
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