Our Front Desk-Medical Receptionist will be responsible for the efficiency, accuracy and professionalism of the front desk of Main Line Fertility Center (MLFC). Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries

Hours: Monday - Friday, 700am to 330pm. Weekends Required (every 5th to 6th weekend, 4 hours each day, Saturday and Sunday, day-off during the following week)

Essential Responsibilities:

• Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
• Works collaboratively with physicians, clinical team members and other MLFC employees, provides information and assistance to clinic patients.
• Complies with applicable regulations and laws, adheres to the policies, procedures and rules of MLFC, follows front desk protocols and standard operating procedures, and complies with all safety policies.
• Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
• Responds professionally and timely to phone and email correspondence from patients and MLFC staff.
• Maintains and updates current information on physicians’, coordinators’, nurses’ and other specialists’ schedules, ensuring that patients are scheduled properly.
• Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
• Escorts patients to appointments as required.
• Collects payments in accordance with MLFC policies.
• The primary location for this position is our main office location at Bryn Mawr. However, occasional travel to cover satellite locations may be required occasionally.
• Other duties as assigned.

Required Education/Experience:

• High School Diploma or equivalent ; Bachelor’s degree preferred
• Minimum of one year of administrative medical office experience required
• Experience with Electronic Medical Record (EMR) system strongly preferred

What we offer you!

• Outstanding benefits including health, vision and dental packages, HSA or FSA options, and Life and Disability Insurance
• 18 days of accrued PTO in addition to 11 paid holidays (1 floating holiday)
• 401(k) Retirement Plan with company match
• Adoption assistance and fertility benefits
• Employee Assistance Programs
• Recognition program
• Continuing education/professional development reimbursement and time off
• Referral program
• Wellness Program
• We provide a great, family work environment with internal growth opportunities