SCRA Specialist

• SCRA Specialist – Based in Vienna, VA

• Start Date: 11/06 or 11/13
• Job Title: SCRA Specialist I
• Why is it Open? Backfilling an internal specialist who was promoted.
• Target Pay: $19.80/HR | $29.70/HR (OT)
• Hybrid: ** Needs to be within 60 miles of campus because Management highly prefers, they are onsite 1 day per week but it’s not required at this time (Option to go onsite as often as they would like). This will change next year where they may require onsite presence at least once a week**
• Shifts:11am-730pm EST
• Training: 9am-530 EST – Anywhere from 2-6 weeks **2 week heads up on when training will end** (Peer to Peer/Shadowing training:)
• Contract to hire – 6 months before potential permanent conversion
• Interview process: Resume review prior to offer

Scope

To review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA

inquiries and questions pertaining to company's lending products via internal and external communication platforms including private and federal educational loans.

Job Duties

• Validate receipt of members’ military documents and active duty information on documentation
• Determine acceptability of active duty documents and eligibility of lending accounts
• Evaluate SCRA requests against federal guidelines
• Regularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibility
• Place members into the SCRA database, process extensions and release letters
• Respond/investigate/research/resolve internal audit findings
• Review and process approved and declined SCRA coverage from Service Partners
• Counsel internal partners and external members regarding company's policy regarding compliance with the SCRA
• Advise members of SCRA requirements and applicable company rules and regulations
• Research and investigate military documents to make decisions supporting company's policy in compliance with the SCRA and complex questions regarding eligibility
• Serve as subject matter expert regarding company policies regarding the extension of SCRA protection
• Performs other related duties as assigned

Qualifications

• Experience in member/customer service preferably in a call center/retail banking/financial institution
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill reviewing documents for errors, inconsistencies or missing information
• Effective research, analytical, and problem solving skills
• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
• Ability to work independently and in a team environment
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective organizational, planning and time management skills
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skill interacting with staff, management, vendors, members diplomatically & tactfully
• Effective verbal and written communication skills
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Ability to work effectively and efficiently with automated systems
• Familiarity with SCRA rules and regulations (Preferred, not required)
• Basic skill in interpreting, understanding military orders and government documentation (Preferred, not required)

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.