Job Title: Account Resolutions Admin

Job Description

As an Account Resolution Admin, you will be responsible for handling escalated account issues, conducting research, contacting customers for resolution, and following up on outstanding issues. Your primary role will be to investigate and resolve account discrepancies, handle billing concerns, manage rental order exceptions, reconcile accounts with various billing and inventory issues originating from system or user errors, and respond to escalated billing requests and inquiries. You will also be tasked with routine account maintenance which includes order cancellations, order returns, management of paid in full accounts, and instrument maintenance agreements. The goal is to improve customer relations while protecting company profits.

Hard Skills

Problem Resolution

Auditing

Attention to Detail

MS Office Suite

Basic Math Skills and Accounting

Excel (80% or more)

Typing (40 words per minute or more)

Soft Skills

Communication

Customer Service

Time Management

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Frederick, Maryland.

Work Environment

The position starts as 100% onsite, with work from home every Friday. After a training period of 2-3 months, there may be an opportunity to flex your schedule to 3 days in the office and 2 days at home. The official schedule is Monday to Friday, 8:00 AM to 4:30 PM. This schedule flexibility is at the discretion of your supervisor.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.