Our client a software development company located in Reno, NV is currently looking for an admin assistant to join their team and help in the following areas:

System Navigation

Learn policies and procedures

Customer service, inbound and outbound phones, chat and email etiquette

Learn collection process

Maintain QA/Monitor score range of 60-80% average

Solid understanding and navigation of each internal system

Time tracking, attendance, phone and internet polices

Accurately and completely process security limit increase requests end to end using SOPs housed in WIKI

Maintain daily work queue, following outlined details in the WIKI SOPs

Clearly communicates expectations and next steps to customers, maintaining a high level of professionalism

Ability to identify and navigate each of the following systems based on work processes: Quickbase, CS Server, Sentinel, PSP, WIKI, Experian, Outlook, Clack, CCP & ININ.

Ability to accurately use ININ to track time daily with predefined statuss

Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLAs are met for each job task

Competently use CCP to receive and make phone calls

Ability to follow SOPs in the WIKI, and asking questions for clarification to ensure QA metrics are being met and maintained.

If this role paying up to $23.50 an hour is something you are interested in, please dont hesitate to reach out!

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.